Contact Centre Agent

About The Ottawa Hospital The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones. Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve. Rotation/Shifts Days, evenings, nights, including weekends, 8 hour shifts (07:00-15:00, 15:00-23:00, 23:00-07:00). For information purposes only - The Hospital reserves the right to change. Basic Requirements Grade 12 Diploma or equivalent; Successful completion of TOH Medical Terminology Self-Directed Learning Pogram or certification in medical terminology from a recognized educational institution; Minimum of two (2) years related experience; Excellent interpersonal skills; Good written communication and observational skills; Must be eligible to work in Canada; Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced). The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients. Click here for additional information on The Ottawa Hospital's language proficiency levels. What You Can Expect From Us The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones. We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services. The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives. Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted. The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [email protected].

The agent will handle communications within the contact centre for one of Canada's largest research hospitals. They are responsible for providing exceptional service and compassion to a culturally diverse patient community.

Candidates must have a Grade 12 diploma, certification in medical terminology, and at least two years of related experience. Advanced proficiency in both English and French (oral and comprehension) is required.

• Comprehensive Benefits Package • Defined Benefit Pension (DBP) Plan • Insurance Protection • Employee Discounts • Health And Wellness Resources • Professional Development Opportunities

• written communicationSouhaitée
• interpersonal skillsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Interpersonal Skills
• Written Communication
• Observational Skills
• English Proficiency
• French Proficiency
• Medical Terminology

• Customer Service & Support
• Healthcare
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

30 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level