MyChart Support Representative

About The Ottawa Hospital The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones. Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve. Rotation/Shifts Days, 8 hour shifts, (08:30-16:30) For information purposes only - The Hospital reserves the right to change. Basic Requirements High school diploma (Grade 12); One (1) year of work experience within a Health Records Environment; Customer service experience; Experience in handling confidential patient information; Experience applying EMPI registration standards; Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution; Data Entry (4000 keystrokes/hour); Comfortable/adept working with Ottawa Hospital computer applications; Above-average organizational skills with a high degree of personal initiative; Above-average computer literacy with interfaced software systems; Demonstrated ability to problem solve and apply strong analytical skills; Strong customer service skills; Close attention to detail; Familiar with Ontario's Personal Health Information Protection Act; General knowledge of the Ottawa Hospital clinical record content; Basic math skills; Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced). The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English-speaking clients. Click here for additional information on The Ottawa Hospital's language proficiency levels. What You Can Expect From Us The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones. We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services. The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives. Interested? Apply today! Please submit your online application by 11:59 p.m. EST the day the job posting closes. It is mandatory that you provide a thoroughly completed application with all the necessary information to help us determine whether you meet the qualifications as outlined on the job posting. Failure to do so will result in being screened out of the competition. Thank you for your cooperation and assistance. All TOH staff are accountable for providing quality and safe care to patients. The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca. Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted. The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

Provide support for the MyChart system while handling confidential patient information and registration standards. Ensure high-quality customer service and data accuracy within the health records environment.

Requires a high school diploma, one year of health records experience, and proficiency in both English and French. Candidates must be adept at data entry and familiar with Ontario's Personal Health Information Protection Act.

• Comprehensive Benefits Package • Defined Benefit Pension Plan • Insurance Protection • Employee Discounts • Health And Wellness Resources • Professional Development Opportunities

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Medical Terminology
• Data Entry
• Patient Information Handling
• EMPI Registration Standards
• Problem Solving
• Analytical Skills
• Attention To Detail
• English Proficiency
• French Proficiency
• Computer Literacy
• Organizational Skills

• Healthcare
• Customer Service & Support
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

6 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level