Senior Field Specialist

Position Purpose Summary: The Senior Field Specialist supports and manages IT infrastructure and end-user systems across The Salvation Army (TSA) locations in Ottawa and Montreal, ensuring availability, performance, and security. This hybrid role involves hands-on technical support, system upgrades, and collaboration with stakeholders to align IT solutions with organizational goals. This role is a critical part of the Managed IT team, which is focused on empowering TSA by saving frontline teams time and enhancing the quality of service through smart, reliable technology. The ideal candidate is based in the Greater Ottawa Area or in Cornwall. Key Accountabilities: Provide direction and oversight to all IT (Information Technology) operations, network security and Communications systems for multiple TSA locations in GTA area Support the technology operations and the implementation of new IT systems, network, and policies in accordance with The Salvation Army standards Inspect and identify the use of technological equipment and software to ensure functionality and efficiency. This includes determining an appropriate course of action from initial hardware assessment to recommending the need for upgrades, configurations, repairs, or purchase of new systems/equipment when appropriate Manage and support all network connected systems for the multiple sites (that may include all Security and Door Controls) Respond and resolve requests related to technical or non-technical issues on a timely manner, adhering to TSA incident management process and policies Provide training on information technologies, including but not limited to Office 365, mobile devices, and other technical equipment. Education, Qualifications, and Experience: Completion of a diploma or university degree in computer science, engineering or relevant field Minimum five (5) years of experience in implementation and support of IT systems Must possess a valid driver’s license, vehicle and have a clean driving record The ability and willingness to drive to the sites in the Ottawa and Montreal Sound understanding of computer systems (hardware/software), networks etc. Strong sense of integrity with professional ethics Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change Compensation: The target hiring range for this position is $66,310.40 to $82,867.20 with a maximum of $99,465.60. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

The Senior Field Specialist manages IT infrastructure, network security, and end-user systems across multiple locations in Ottawa and Montreal. The role involves providing technical support, implementing new IT systems, and ensuring the efficiency of hardware and software.

Candidates must have a diploma or degree in computer science or engineering and at least five years of experience in IT system implementation and support. A valid driver's license and vehicle are required for travel to various sites.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IT Infrastructure Management
• Network Security
• End-User Support
• Office 365
• Hardware Assessment
• System Upgrades
• Incident Management
• Technical Training
• Network Administration
• Security and Door Controls

• Technology
• Engineering
• Customer Service & Support
• Social Services
• Management & Leadership

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable