Client Relations Specialist

Résumé du poste

The role focuses on onboarding new members and maintaining high engagement levels within the Skool community to ensure retention. Responsibilities include tracking member health in the CRM and reporting on engagement metrics.

Détails du poste

Are you the person people count on to stay on track? The Client Relationship Manager is a people person who keeps members accountable. You've kept customers active and renewing in a sales or retention role. You'll onboard new members and get them to a first win. You'll check in the moment someone goes quiet. You'll keep members engaged so they stay and renew. If this sounds like you, read on. The Role Onboard new members in their first week Run daily engagement inside our Skool community Check in on members who go quiet Track member health in the CRM Report on engagement and retention Skills & Experience Must-Haves: 2+ years in customer success, account management, or community management Experience in sales, retention, or marketing Currently based in Canada Excellent English skills (C2 level). Nice-to-Haves: Hands-on experience with a CRM such as HubSpot or Salesforce Direct experience with Skool Background in coaching, education, or a membership or course business Experience managing an online community or membership program (Skool, Circle, Discord, or Mighty Networks) What We Offer Schedule: Remote, Monday to Friday, 9am to 5pm Eastern (EST) Compensation: $3,000/month About Us We're an online membership community built on Skool. Members join to learn, get support, and reach real results together. We care most about members making progress, and this role keeps them moving. We'd love for you to join us! Submit your application and we will be in touch soon. Note: Only resumes in English will be taken into consideration. In the form, please respond "BEACON" to the "Why should we consider YOU for this position?" question. Important Note: This is a contractor position, not an employee role.

Ce que vous ferez

The role focuses on onboarding new members and maintaining high engagement levels within the Skool community to ensure retention. Responsibilities include tracking member health in the CRM and reporting on engagement metrics.

Exigences

Candidates must have at least 2 years of experience in customer success, account management, or community management and be based in Canada. Proficiency in English (C2 level) and experience in sales or retention is required.

Compétences indiquées

• Vente · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Success
• Account Management
• Community Management
• Sales
• Retention
• Marketing
• CRM
• Onboarding
• Member Engagement
• English Proficiency

Domaines d’emploi

• Customer Service & Support
• Sales
• Management & Leadership
• Education
• Marketing