Customer Service Representative

The Travel Experts UK is hiring a Customer Service Representative for its remote Canada workflow. This position combines Case Management, Issue Resolution, and Case Documentation to keep decision traceability, exception tracking, and handoff quality visible from intake through handoff. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Core Responsibilities Maintain assigned customer service representative work in Canada using Case Management, Account Review, and Ticket Management so decision traceability remains traceable. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Review incoming information with Issue Resolution, Customer-Focused, Service-Focused, Service-Representation, and Queue Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Track open actions through Case Documentation, Customer-Focused, Service-Focused, Service-Representation Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting while keeping exception tracking, ownership, and deadlines visible. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Document decisions and handoffs with Account Review, Ticket Management, and Customer Support so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Use Customer-Focused, Service-Focused, Service-Representation, Queue Management, and Case Management to support quality; escalate exceptions whenever handoff quality cannot be confirmed from the available record. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Success Standard Strong performance in this Canada-based Customer Service Representative role means Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer-Focused, Service-Focused, Service-Representation Documentation, and Case Documentation reinforce decision traceability, exception tracking, and handoff quality; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Role Fit Practical ability with Case Management, Issue Resolution, and Ticket Management in a remote Canada workflow. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Clear written communication using Account Review and Customer-Focused, Service-Focused, Service-Representation when documenting ownership, status, and next actions. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Comfort applying Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Customer Support while maintaining accurate records for The Travel Experts UK. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Sound judgment around Case Documentation, Customer-Focused, Service-Focused, Service-Representation Documentation, and Case Management, including when a Canada workflow item requires escalation. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Service Representative at The Travel Experts UK, remote execution is complete when customer support, ticket management, and account review leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

Manage customer service cases and tickets to ensure decision traceability and handoff quality within the Canada workflow. Document decisions and track open actions to maintain a verifiable evidence trail for destination management operations.

Requires practical ability in case and ticket management within a remote environment. Candidates must possess clear written communication skills and sound judgment regarding workflow escalations.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case Management
• Issue Resolution
• Ticket Management
• CRM
• Queue Management
• Account Review
• Customer Support
• Case Documentation
• Written Communication
• Destination Management

• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level