Regional Operations Manager

Company Description The UPS Store is Canada’s largest retail network of locally owned shipping, postal, printing, and business service centers, with more than 400 locations across Canada. The UPS Store supports franchise owners who provide printing, packaging, shipping, mailbox services, moving supplies, and other in-center solutions to consumers and small businesses. The brand has consistently been recognized as the No. 1 Postal & Business Services franchise by Entrepreneur Magazine for over three decades, and is frequently honored for its excellence in retail. Ownership opportunities are available for qualified entrepreneurs throughout Canada, with national funding options offered through established financial partners. The UPS Store continues to grow its network by partnering with franchisees who deliver reliable, customer-focused business services in their local communities. Role Description The Regional Operations Manager is a full-time hybrid role based in Alberta with a combination of in-office visits to regional centers and work-from-home flexibility. This role oversees operational performance across multiple The UPS Store locations, ensuring consistent execution of brand standards, service quality, and compliance with company policies and procedures. Day-to-day responsibilities include analyzing store performance metrics, guiding franchisees on operational best practices, and identifying opportunities to improve service efficiency and profitability. The Regional Operations Manager conducts regular site visits, supports training and development of store teams, and collaborates with corporate departments to implement new initiatives, systems, and promotions. The role also involves resolving escalated operational issues, supporting new store openings or transitions, and maintaining strong relationships with franchise owners to help them achieve their business goals. Qualifications Demonstrated experience in multi-unit retail or franchise operations management, including performance analysis and process improvement. Strong skills in leadership, coaching, and relationship management, with the ability to support and influence independent business owners. Proficiency in business planning, budget oversight, and operational metrics, with solid analytical and problem-solving skills. Excellent verbal and written communication skills, including the ability to present information, conduct training, and manage conflict constructively. Comfort with hybrid work, including regular regional travel within and around Calgary, AB, and effective remote collaboration. Experience in retail, logistics, printing, or business services environments is an asset. Post-secondary education in business, operations management, or a related field, or equivalent combination of education and experience. Proficiency with common office and reporting tools (e.g., spreadsheets, presentation software, CRM or operations platforms).

Oversees operational performance across multiple store locations to ensure brand standards, service quality, and policy compliance. Responsibilities include analyzing performance metrics, guiding franchisees on best practices, and supporting new store openings.

Requires demonstrated experience in multi-unit retail or franchise management with strong leadership and analytical skills. A post-secondary degree in business or operations management, or an equivalent combination of education and experience, is required.

• LeadershipSouhaitée
• LogistiqueSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Multi-unit Retail Management
• Franchise Operations
• Performance Analysis
• Process Improvement
• Leadership
• Coaching
• Relationship Management
• Business Planning
• Budget Oversight
• Operational Metrics
• Conflict Management
• Remote Collaboration
• Logistics
• CRM
• Training and Development

• Management & Leadership
• Retail
• Logistics
• Consulting
• Administrative

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

13 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Director

Mode de candidature

La candidature directe est offerte