Vadim Smirnov

Technical Support Engineer with 11+ years in IT, including 4.5 years supporting a corporate DevOps/CI-CD platform for a top-tier fintech bank (Sberbank) used by thousands of developers under strict SLAs. Strong background in incident management, root-cause analysis, monitoring, and cross-team escalation in high-availability production environments. Hands-on with Kubernetes deployments through GitOps (Argo CD), Linux administration, and CI/CD tooling (Jenkins, GitLab CI). Comfortable working independently in distributed, asynchronous teams. Actively interested in blockchain/Web3 infrastructure and looking to bring production-support discipline to a globally remote team.

• Agile
• Souci du détail
• CI/CD
• Communication
• Service à la clientèle
• Analyse de données
• Anglais
• Git
• GitHub
• Google Workspace
• Jira
• Leadership
• Linux
• Microsoft Office
• Sens de l’organisation
• Résolution de problèmes
• Python
• API REST
• Scrum
• SQL
• Travail d’équipe
• Gestion du temps

1. Application Support Engineer

   Sberbank

   déc. 2021 to Aujourd’hui

   Financial sector / Bank · Remote-friendly, hybrid • Ensured stability and evolution of a corporate DevOps platform supporting thousands of developers across a full CI/CD lifecycle. • Investigated production incidents in CI/CD infrastructure, performed root-cause analysis (RCA) and reduced incident volume by 15% through proactive monitoring and a Confluence knowledge base of resolution runbooks. • Optimized Jenkins pipelines for 15+ development teams, introducing build caching and cutting average build/deploy time by 20-30%. • Administered and supported core CI/CD tooling: Jenkins, Bitbucket, Nexus, SonarQube. In Argo CD, created Applications, edited Kubernetes manifests, and managed access/RBAC for team deployments. • Rolled out an internal AI assistant (AISA) for ticket triage in Jira/SberTrack; built a knowledge base and response playbooks that cut support team workload by ~25% and reduced first-response time on routine requests from hours to minutes. • Led a support team of up to 5 engineers on an interim basis (vacation/coverage periods).

2. Programmer-Engineer, Category 2

   Transneft Baltika

   juin 2019 to déc. 2021

   Oil & gas / pipeline transport • Ensured uninterrupted operation of a centralized emergency-prevention automation system (WinCC, QNX, iFix) for pipeline infrastructure. • Administered industrial networks and communication interfaces (Ethernet, RS-485) for telemetry data collection and transmission.

3. Instrumentation & Automation Technician

   Gazprom Transgaz Ukhta

   mars 2016 to avr. 2019

   Oil & gas • Administered server infrastructure on Windows Server and Linux; supported network equipment and 50+ user workstations.

4. System Administrator

   Sheksna District Administration

   janv. 2015 to mars 2016

   Government • Installed, configured, and maintained servers, peripherals, and workstations; administered video conferencing, telephony, and network systems (TCP/IP, HTTP, VMware, Windows/Linux Server). • Supported information-security basics, QA/QC processes, SAP, and HTML/Python scripting; used technical English for user consultations.

1. Vologda State Technical University

   B.Sc., Automation and Computer Engineering

   2019

2. Cherepovets Metallurgical College

   Associate Degree, Computer Systems and Complexes

   2015