Customer Care Logistics Representative

Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic Customer Care Logistics Representative to join our team for a 12-month contract. Reporting directly to the Customer Care Team Leader, the Customer Care Logistics Representative is responsible for delivering customer service excellence to the TLS customer base by ensuring that all orders are processed accurately and efficiently planned for assigned territory. This position will be based out of our head office in Markham, Ontario. Summary of Duties and Responsibilities: Create and / process customer orders (EDI and email) via SageX3 ERP system Consult with Supply Chain and Client teams on issues related to inventory availability Plan & optimize freight loads Solve delivery problems, track and trace orders for customers Confirm orders, report shortages, and advise back in stock plans with customers Act as liaison between clients, brokers and customers to ensure mutual satisfaction Daily communication with carrier(s) for equipment forecast, appointment bookings, tenders and ensure service expectations are met Daily communication with TLS warehouse and other 3PL’s Maintain and act on customer inquiries submitted through the CS central inbox Accurately update customer portals within appropriate time windows Provide recommendations/solutions to improve overall service Maintain documentation of current customer requirements and procedures Assist visitors to the office Key Qualifications: Excellent English communication skills, both written and verbal Completed College Diploma or Certification Program in any relevant field Minimum of 2 to 3 years of previous order desk/customer service experience Ability to trouble shoot and problem solve Strong organization skills and ability to prioritize multiple tasks Strong Microsoft Office skills – Word, Excel etc. Understanding of freight / supply chain concepts beneficial Ability to work well as part of a team as well as independently Previous food industry experience with major retailers is a definite asset What’s In It For You… Great team dynamic and tight knit company culture. One of the most important factors in choosing your next role is the people you work with and our people are AWESOME! Flexible work environment. Some flexibility on working hours and work from home days. Competitive compensation package. We get it – money isn’t everything, but it’s still a very important factor. Summer Hours Program – who doesn’t want to leave early on Fridays to spend more time with friends and family while the sun is shining Interested candidates may apply by email to Human Resources, HR@tlscanada.com with your resume and salary expectations. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Thomas, Large & Singer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. About Thomas, Large & Singer Inc. Since 1912, Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer Packaged Goods industry for many Canadian and international clients. Over the past century, the company has developed expertise in all facets of the industry from national logistics and warehousing, to order-to-cash, trade promotional control solutions, broker management and sales agency of private label and industrial ingredient solutions. To find out more, please go to our website www.tlscanada.com

Responsible for processing customer orders via SageX3 and optimizing freight loads for assigned territories. Acts as a liaison between clients, brokers, and carriers to ensure efficient delivery and customer satisfaction.

Requires a college diploma or certification and 2 to 3 years of experience in order desk or customer service. Proficiency in Microsoft Office and strong communication skills are essential, with food industry experience being an asset.

• Flexible Work Environment • Competitive Compensation Package • Summer Hours Program

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Processing
• Logistics Planning
• Freight Optimization
• Inventory Management
• SageX3 ERP
• Microsoft Word
• Microsoft Excel
• Problem Solving
• Organization
• Communication
• Supply Chain Management
• EDI
• Carrier Communication
• 3PL Coordination
• Customer Portal Management

• Logistics
• Customer Service & Support
• Transportation
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

30 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte