Sales Lead / Installation Coordinator

Résumé du poste

The Sales Lead / Installation Coordinator will schedule, dispatch, and coordinate jobs for the sales and installation team. This includes ensuring permits are applied for, equipment is ordered, and customer concerns are resolved to maintain high levels of satisfaction.

Détails du poste

The Opportunity: At Birnie Plumbing and Drains, our Sales Lead / Installation Coordinator supports our sales and installation teams by scheduling jobs, managing paperwork, and ensuring every project is properly prepared and stays on track from start to finish. Key job responsibilities include: * Schedule and dispatch jobs for the installation and sales team, calling customers to confirm appointments. * Ensure permits are applied for and received, ensure inspections are booked, and follow up on the passing of jobs. * Ensure all equipment and materials are ordered and ready for each job, adhering to quality checklists. * Process all department specific paperwork, timesheets, invoices, tracking, posting, A/R, daily receivables, C/C processing, PO’s, SPP. * Work with the management team to resolve customer concerns for the install and sales department, ensuring the highest levels of customer satisfaction. * Conduct follow up calls with sales and install customers to ensure quality of work. * Administration and clerical duties Job Type: Full Time Pay: $20 - $30 per hour What We Offer: * Competitive wages. * Great health benefits because your health is important to us. * RRSP plan with company match. * Supportive team environment. What We Need From You: * Minimum 3+ years administrative / coordination experience. * Strong customer service skills. * Prior experience in the plumbing or home services industry is considered an asset. * Great communication skills with the ability to connect and build positive relationships with customers and your team. * Ability to drive team performance to achieve objectives. * Highly organized with exceptional follow through abilities. * Ability to work in a fast paced, goal driven environment. * You demonstrate a positive attitude and are willing to learn and grow. Job Availability We accept applications for this position on an ongoing basis. We are currently considering applications for future opportunities. We encourage all interested candidates to apply. Artificial Intelligence (AI) We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position. All final hiring decisions are reviewed and made by our human recruitment team. About Us: Trusted for over 100 Years! Birnie Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Our team is dedicated to enhancing the lives of the people we meet every day, just as we have done for generations. Learn more at www.birnie.pro [http://www.birnie.pro] Please note Birnie Plumbing & Drains is an equal opportunity employer. Accommodations are available through the hiring process upon request. Please notify us if you require an accommodation and we will work with you to meet your needs. Compensation: $20.00 - $30.00 per hour Company History In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement. The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business. In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from. In 2010 Roy and Bob's sons came into ownership with their dads, continuing the family legacy. In 2025, in celebration of over 100+ years in business the company launched a new name and logo, paying homage to the company's history and dedication of service to the community. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.

Ce que vous ferez

The Sales Lead / Installation Coordinator will schedule, dispatch, and coordinate jobs for the sales and installation team. This includes ensuring permits are applied for, equipment is ordered, and customer concerns are resolved to maintain high levels of satisfaction.

Exigences

Candidates should have a minimum of 3 years of administrative or coordination experience and strong customer service skills. Prior experience in the plumbing industry is an asset, along with great communication and organizational abilities.

Avantages

• Competitive Wages • Great Health Benefits • RRSP Plan With Company Match • Supportive Team Environment

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Administrative Skills
• Coordination Skills
• Customer Service
• Communication Skills
• Organizational Skills
• Team Performance
• Problem Solving
• Follow Through
• Fast Paced Environment
• Positive Attitude
• Willingness To Learn

Domaines d’emploi

• Sales
• Customer Service & Support
• Administrative
• Trades
• Construction