Client Advisor, Full-Time, Chinook

Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. As a Tiffany Client Advisor you will: * Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary. * Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do. * Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan * Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business. Sales: * Deepen the relationship with our clients to drive lifetime loyalty and spend. * Consistently achieve or exceed monthly, quarterly, and annual store commercial targets. * Capture client data. Cultivate new and existing client relationships. * Deliver a significant portion of sales through repeat client business. * Identify innovative ways to grow your business through delivering elevated client experience in each client appointment * Drive business through key product pillars. * Convert clients through curiosity and discovery daily Service: * Elevate in store experience by consistently delivering memorable moments to every client. * Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. * Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event * Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback. * Connect with your client’s wardrobe to ‘style them’ Experience Required: * Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). * Proven track record in achieving Commercial results. * Ability to connect with the client * Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. * Ability to work with a diverse client base. * Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email. * Must have authorization to work in the United States or in the country where the position is based. Desired: * A college/university degree. * Proficiency in multiple languages.

Act as a brand ambassador to deliver an extraordinary client experience and foster long-term loyalty. Drive business growth by achieving commercial targets through proactive clienteling and personalized service.

Requires a minimum of 3 years of experience in luxury retail or hospitality with a proven track record of achieving sales results. Must be proficient in POS systems and flexible to work non-traditional hours including weekends and holidays.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Luxury Retail
• Client Relationship Management
• Sales Planning
• Clienteling
• Communication
• Brand Ambassadorship
• POS Systems
• Microsoft Outlook
• Customer Experience
• Styling
• Data Capture
• Hospitality

• Retail
• Sales
• Customer Service & Support
• Hospitality

Formation minimale

Baccalauréat

Expérience minimale

3+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine