VP Operations, Service & Repair

Who We Are TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people. TKE – Move Beyond. What you will be doing: Operational Leadership & Strategy Developing & implementing service & repair operations programs for retention and growth. Driving & supporting our culture of safety, compliance & ethics in all actions. Contributing to significant bid strategies, contract approvals & complex negotiations to optimize profitable retention & conversions. Developing & managing key performance indicators & operations budget. Team Development Building & leading team members, providing guidance, mentorship, and opportunities to grow capabilities. Partnering with branch & operations leadership to build bench strength & succession pipelines. Setting clear performance targets and objectives for the team, monitoring progress, and providing regular feedback. Service Excellence Analyzing operational data, CRM insights, market trends, and competitive landscape to identify patterns, manage efficient & effective delivery & forecast results. Partnering with regional teams to implement operational initiatives that improve performance. Using TKE tools, processes and systems to drive transparency, accountability & efficiency. Customer & Market Engagement Building & maintaining strong relationships with key clients, partners, and other stakeholders. Providing valuable insights to guide product & service development, pricing, and marketing efforts. What do you bring: Proven senior leadership experience, 10-15 years of operational elevator experience. Bachelor's degree, preferred. Strong track record of consistently achieving or exceeding safety and operational targets. Excellent leadership & team management skills, with a demonstrated ability to attract, grow & retain team members. Team player who can work effectively with a variety of stakeholders. Understands various operating jurisdiction codes & requirements to maintain safe operations for elevators & escalators. Exceptional communication, negotiation, and interpersonal skills. Analytical mindset with the ability to leverage big data for informed decision-making. Proficiency in CRM software and Microsoft Office suite. Adaptability and agility to navigate a dynamic and competitive market. French language, an asset. Ability to travel as needed throughout Canada (~25%) and the U.S. TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age or any other protected status required by applicable law. This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements. As part of our recruitment process, TK Elevator may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or recruitment team What Makes Us Special At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact. Here’s what you can look forward to: Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry. Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth. Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs. A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered. Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one. Ready to move beyond? Apply online today! Please note: We only consider applications submitted through our online system. Diversity & Inclusion Statement: At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us. TKE – Move Beyond Who We Are TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people. TKE – Move Beyond.

Lead service and repair operations by developing growth strategies, managing budgets, and driving a culture of safety and compliance. Build and mentor high-performing teams while leveraging operational data and CRM insights to ensure service excellence and market competitiveness.

Requires 10-15 years of senior operational experience in the elevator industry and a bachelor's degree preferred. Candidates must possess strong leadership, negotiation, and analytical skills, with the ability to travel up to 25% across North America.

• Competitive Compensation • Continuous Development • Structured Onboarding • Continuous Learning • Development Programs • Work-life balance

• Analyse de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational Leadership
• Strategy Development
• Team Management
• Service Excellence
• Contract Negotiation
• Budget Management
• KPI Management
• CRM Software
• Microsoft Office Suite
• Data Analysis
• Stakeholder Management
• Safety Compliance
• Mentorship
• Market Trend Analysis

• Management & Leadership
• Construction
• Manufacturing
• Transportation
• Engineering

Formation minimale

Baccalauréat

Expérience minimale

10+ ans

Postuler avant le

17 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level