Tour Guide & Brand Ambassador

TOUR GUIDE & BRAND AMBASSADOR – EDMONTON, ALBERTA COMPANY OVERVIEW Toonie Tours is a fun, customer-focused tourism company that welcomes travelers from around the world through unforgettable tours and experiences. Since 2018, we have grown into one of Canada's highest-rated walking tour companies by putting guests first and delivering authentic, entertaining experiences led by passionate local guides. Operating in 11 cities across Canada—from Victoria to Québec City—we continue to expand while creating rewarding opportunities for people who love sharing their communities. POSITION OVERVIEW Toonie Tours is currently hiring Seasonal Full-Time and Part-Time Walking Tour Guides to join our team in Edmonton, Alberta. As a Walking Tour Guide, you will lead groups of 5–30 guests on engaging walking tours while sharing the history, culture, and hidden gems of your city. You'll create memorable experiences through storytelling, exceptional customer service, and your passion for your local community. This is an employee position offering competitive hourly pay, performance-based earning opportunities, and employee benefits. Weekend, evening, and holiday availability is preferred throughout the tourism season. ROLES & RESPONSIBILITIES * Lead engaging and entertaining walking tours for groups of 5–30 guests. * Learn, research, and confidently present stories about your city's history, culture, and landmarks. * Welcome guests and provide an exceptional customer experience from start to finish. * Share recommendations for local restaurants, attractions, events, and activities. * Promote Toonie Tours experiences and products to enhance each guest's visit. * Represent Toonie Tours professionally while serving as an ambassador for your community. * Participate in training sessions, team meetings, and other assigned duties. * Work outdoors in varying weather conditions. WHAT WE'RE LOOKING FOR * Strong communication and public speaking skills - English Required. * Friendly, energetic, and approachable personality. * Excellent storytelling ability with a sense of humor. * Passion for your community and sharing it with visitors. * Dependable, punctual, and professional. * Comfortable walking approximately 5 km over a 2–3 hour tour while speaking throughout. * Adaptable and confident working in changing outdoor conditions. * Legally authorized to work in Canada. ADDITIONAL LANGUAGES ARE CONSIDERED AN ASSET * French * Spanish * German * Italian * Russian * Other languages are always welcome. First Aid Certification is considered an asset. COMPENSATION & BENEFITS Our employee compensation package rewards both your time and your performance. * Competitive hourly wage * Performance-based product commissions * Monthly team performance bonus opportunities * Vacation pay in accordance with provincial employment standards * Health benefits for eligible full-time employees * Priority scheduling for employee guides * Ongoing training and opportunities to advance into Lead Guide and specialist roles Our compensation model combines guaranteed hourly pay with additional earning opportunities through commissions and team bonuses, allowing guides to increase their earnings while delivering exceptional guest experiences. WHY JOIN TOONIE TOURS? * Flexible seasonal scheduling * Meet travelers from around the world * Develop valuable public speaking, leadership, and customer service skills * Share your passion for your city with visitors from across the globe * Fun, supportive, and collaborative team environment * Team events, employee discounts, and company perks * Career growth opportunities with one of Canada's fastest-growing tour companies JOB DETAILS Job Types * Seasonal Full-Time * Seasonal Part-Time Work Location * In person – Edmonton, Alberta Compensation * Hourly wage based on experience and market, plus performance-based commissions and monthly team bonus opportunities.

Lead engaging and entertaining walking tours for groups while sharing the history, culture, and landmarks of the city. Provide exceptional customer service and promote company products to enhance the guest experience.

Candidates must have strong communication and public speaking skills with a friendly and energetic personality. The role requires the ability to walk approximately 5 km while speaking and the legal authorization to work in Canada.

• Competitive hourly wage • Performance-based product commissions • Monthly team performance bonus • Vacation pay • Health benefits • Ongoing training • Employee discounts • Company perks

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Public speaking
• Storytelling
• Customer service
• Communication
• Leadership
• Research
• Time management
• Adaptability
• Interpersonal skills
• Professionalism
• Energetic
• Russian Language
• Tourism
• Italian Language
• First Aid Certification
• Customer Service
• English Language
• Spanish Language
• French Language
• German Language
• Public Speaking
• Team Performance Management
• Scheduling

• Hospitality
• Customer Service & Support
• Creative & Media
• Tour Ambassador
• Brand Ambassador
• Advertising and Marketing Professionals
• Demonstrators and Product Promoters

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine