Parts Counterperson

Résumé du poste

The Parts Counterperson serves as the primary customer contact for advising and distributing parts while managing daily operations such as procurement, inventory counts, and warranty processing. They are also responsible for maintaining high levels of customer service and providing product expertise through various communication channels.

Détails du poste

Toromont Cat is looking for a Parts Counter Person to join our team in Concord! The Parts Counter Person plays a vital role in customer service at our Branch as the key customer contact for advising and distributing parts and consistently providing superior service. Pay Type Full Time, Permanent Compensation $49,845.00 to $62,305.00 The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. As a Parts Counter Person, YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority; * Working for the best in class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) * An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: * Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives * Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions * Manage parts inquiries and correspondence effectively over the parts counter, through email and by phone in a timely and courteous manner * Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers * Provide on call service as required, at times on weekends and evenings Must-haves for this role: * Minimum post-secondary education * 3+ years of experience in a parts service role * Knowledge of the following system DBS, SIS, Word & Excel About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Ce que vous ferez

The Parts Counterperson serves as the primary customer contact for advising and distributing parts while managing daily operations such as procurement, inventory counts, and warranty processing. They are also responsible for maintaining high levels of customer service and providing product expertise through various communication channels.

Exigences

Candidates must have a minimum of post-secondary education and at least 3 years of experience in a parts service role. Proficiency in DBS, SIS, Microsoft Word, and Excel is required.

Avantages

• Competitive wages • Benefits • Premiums • Training and development

Compétences indiquées

• Service à la clientèle · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Microsoft Word · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Parts procurement
• Inventory management
• Product expertise
• DBS system
• SIS system
• Microsoft Word
• Microsoft Excel
• Hydraulic hose assembly
• Warranty processing
• Order management
• Communication
• Brand Loyalty
• Product Knowledge
• Artificial Intelligence
• Customer Service
• Advising

Domaines d’emploi

• Customer Service & Support
• Construction
• Manufacturing
• Logistics
• Trades
• Parts Counterperson
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons