Customer Experience Agent - Casual

Résumé du poste

The Customer Experience Agent will deliver exceptional service to members and visitors while managing recreation inquiries via phone, email, and in-person. They will also support daily operations, including membership sales and administrative tasks at recreation facilities.

Détails du poste

Why work for the Town of Canmore: Our team is professional, fun, dedicated and passionate about work, the community and the endless opportunities for outdoor and indoor recreation in our magnificent Rocky Mountain environment. Our Customer Experience Agents support the community as part of an energetic and dedicated recreation team committed to promoting a high level of community wellness and exceptional customer service. Position Overview: Working directly out of Elevation Place and the Canmore Recreation Centre as one of our Customer Experience Agents, you will have the opportunity to deliver on your exceptional customer service to all our members, visitors and other town staff. Your fun, friendly and professional attitude will allow you to respond to all recreation related inquiries (by phone, email or in person) in an engaging way that builds relationships and makes everyone feel welcome. In this role, you will have the opportunity to work as part of a highly important team, supporting the effective day-to-day operations of both membership sales and customer service at Elevation Place and the Canmore Recreation Centre. This job will allow you to be creative and have fun as you look for ways to go beyond what our customers expect. This is a casual position, which involves working shifts at any point during our operating hours. Evening and weekend availability are required. Attributes: This job is perfect for someone who is a friendly, confident, team player with a proven dedication to providing exceptional customer service and a love of fitness and recreation! You will have the opportunity to further develop your strong communication and relationship building skills in this diverse position. In addition, you will have the ability to utilize your great attention to detail in cash handling, membership sales and completing a diversity of administrative tasks. You have a minimum of two years related experience in recreation, sales and/or customer service and minimum of a high school diploma. Post-secondary education in a related field such as recreation, kinesiology, physical education, business or sales is considered a strong asset! Current Standard First Aid, CPR/AED and WHMIS will help you to be successful in a busy recreation facility! We look forward to hearing from you! Education & Certifications: Post-secondary education in a related field such as Recreation, Hospitality and Tourism Kinesiology, Physical Education – asset Current Intermediate First Aid (Standard First Aid) and CPR Certification, including AED – required Abilities & Experience: Minimum of two years’ experience in front line customer service in recreation, hospitality, or another similar field – asset Experience in programming and/or membership sales – asset Demonstrated ability to work effectively both independently and as part of a team – required Able to manage a high volume of customer comments, inquiries, and requests (works well under pressure) while creating and maintaining a fun workplace – required Intermediate level of computer skills in Microsoft Office programs, particularly Outlook, Word, and Excel – required Strong written and verbal communication skills – required Previous experience with recreation management and facility booking software – asset Able to work a variety of shift times and hours including evenings and weekends as required Salary & Benefits: Pay Rate - $23.72 per hour This is a casual – Minimum of 12 hours per month is required Personal development & learning opportunities Positive work culture Work-Life Balance Closing Date for Applications: This posting will remain open until filled. How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following: Why do you want to work with us as a Customer Experience Agent? What skills, experience and (most importantly!) attitude will you bring to enhance the team and enrich our community. Your level of familiarity with Canmore and our facilities at Elevation Place. Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law. We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected]

Ce que vous ferez

The Customer Experience Agent will deliver exceptional service to members and visitors while managing recreation inquiries via phone, email, and in-person. They will also support daily operations, including membership sales and administrative tasks at recreation facilities.

Exigences

Candidates must have a minimum of two years of experience in recreation, sales, or customer service and a high school diploma. Current Standard First Aid, CPR/AED, and WHMIS certifications are required for this role.

Avantages

• Personal development opportunities • Learning opportunities • Positive work culture • Work-life balance

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Manipulation d’argent · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Microsoft Word · Souhaitée
• Relationship Building · Souhaitée
• Microsoft Outlook · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Membership sales
• Cash handling
• Administrative tasks
• Communication
• Relationship building
• Microsoft Office
• Outlook
• Word
• Excel
• Recreation management software
• Facility booking software
• Problem solving
• Teamwork
• Membership Sales
• Cash Handling
• Automated External Defibrillator (AED) Certification
• Energetic
• Professionalism
• Tourism
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Administrative Functions
• Physical Education
• Microsoft Excel
• First Aid
• Management
• Customer Service
• Computer Literacy
• Sales
• Kinesiology
• Microsoft Outlook
• Operations
• Relationship Building
• Verbal Communication Skills
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Sports & Recreation
• Government & Public Sector
• Administrative
• Hospitality
• Customer Experience Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives