Business Reliability Analyst

Résumé du poste

The Business Reliability Analyst supports the stability, reliability, and operational readiness of business-critical technology services and processes. They monitor production systems, coordinate incident resolution, and manage operational governance, identity access, and business continuity activities.

Détails du poste

Job Description Business Reliability Analyst About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario What Sets Us Apart? At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility. TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for supporting the stability, reliability, and operational readiness of business-critical technology services and processes. The role performs daily operational support activities, monitors production systems and applications, coordinates incident and problem resolution, and works with internal teams and third-party vendors to maintain service availability and operational effectiveness. The Analyst also supports Business Continuity Management, Identity & Access Management, operational governance, audit and compliance activities, and vendor oversight programs. Through the development of operational procedures, reporting, process improvements, and participation in technology initiatives, the role contributes to the organization's overall operational resilience and business continuity objectives. What You’ll Be Doing: IT Operations & Service Management Support daily operational activities performed by TCCI partners and vendors across on-premise and cloud environments. Monitor production technology services and business systems to ensure operational stability and service availability. Provide timely response to operational issues, coordinate incident resolution activities, and escalate issues as required. Support operational reporting, service level monitoring, and continuous improvement initiatives. Participate in after-hours support and major incident activities when required. Identity & Access Management (IAM) Support identity and access management processes including provisioning, de-provisioning, access reviews, and job role maintenance. Assist with the development and maintenance of standardized access management processes and controls. Support onboarding and offboarding activities to ensure timely and appropriate access management. Work with internal stakeholders and technology partners to improve the efficiency and effectiveness of IAM processes. Business Continuity & Operational Resilience Support the Business Continuity Management (BCM) program including maintenance of Business Continuity Plans and supporting documentation. Participate in Business Impact Analysis (BIA) activities and resilience assessments. Assist with planning, coordination, execution, and documentation of tabletop exercises and disaster recovery testing activities. Support event management and operational response activities during business disruptions and technology incidents. Operational Governance & Continuous Improvement Develop, maintain, and improve standard operating procedures, operational controls, service levels, KPIs, and supporting documentation. Support operational governance initiatives including IT asset management, CMDB maintenance, lifecycle management, and capacity planning activities. Assist in identifying operational risks and implementing process improvements to strengthen operational resilience. Contribute to technical roadmap development and long-term operational planning activities. Vendor Management, Compliance & Project Support Support oversight of third-party technology vendors and service providers, ensuring compliance with contractual obligations and service level agreements. Coordinate with vendors, architecture teams, information security teams, and business stakeholders to support operational and project initiatives. Assist with audit, compliance, vendor due diligence, and operational risk management activities. Participate in technology projects and business transformation initiatives to support operational readiness and successful transition into production support. Technology Support Services Provide first-level support for telecommunications and physical security systems as required. Support technology platforms, infrastructure services, and operational tools used to deliver business services. Collaborate with application support, infrastructure, and business teams to maintain reliable technology operations. What You’ll Bring: Bachelor’s degree or diploma in Computer Science, Information Systems, Business Administration, or a related field. 5+ years of experience in IT Operations, Service Management, Business Continuity, or related areas. Strong knowledge of ITIL processes, Incident Management, Problem Management, and Change Management. Experience with ServiceNow or similar IT Service Management (ITSM) platforms. Experience supporting business-critical systems and technology services. Understanding of Business Continuity, Disaster Recovery, and Operational Resilience practices. Knowledge of Identity and Access Management (IAM) processes and controls. Familiarity with audit, compliance, operational risk, and vendor management activities. Strong analytical, problem-solving, and communication skills. Ability to manage multiple priorities and collaborate with cross-functional teams. Proficiency in Microsoft Office applications. ITIL certification and experience with Business Continuity Management (BCM) and Disaster Recovery (DR) programs are considered assets. What We’ll Bring: A work environment built on teamwork, flexibility, and respect Competitive salary including bonus Health and dental benefits effective immediately Company pension plan with matched contribution Associate vehicle discount program Professional growth and development programs to help advance your career, as well as tuition reimbursement Fitness reimbursement Great company culture-Respect for people and continuous improvement is at our core Hybrid work environment The anticipated annual base salary for this position is $82,000-$105,000. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications. What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

Ce que vous ferez

The Business Reliability Analyst supports the stability, reliability, and operational readiness of business-critical technology services and processes. They monitor production systems, coordinate incident resolution, and manage operational governance, identity access, and business continuity activities.

Exigences

Candidates must have a bachelor's degree or diploma in a related field and at least 5 years of experience in IT operations or service management. Strong knowledge of ITIL processes, ITSM platforms, and operational risk management is required.

Avantages

• Competitive salary • Bonus • Health benefits • Dental benefits • Company pension plan • Matched contribution • Associate vehicle discount program • Professional growth and development programs • Tuition reimbursement • Fitness reimbursement • Hybrid work environment

Compétences indiquées

• Change Management · Souhaitée
• Incident Management · Souhaitée
• Résolution de problèmes · Souhaitée
• Compliance · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IT Operations
• Service Management
• Business Continuity
• Incident Management
• Problem Management
• Change Management
• ServiceNow
• Identity and Access Management
• Disaster Recovery
• Operational Resilience
• Vendor Management
• Compliance
• Operational Governance
• Analytical skills
• Problem-solving
• Communication skills
• Process Improvement
• ITIL 4
• IT Service Management
• Standard Operating Procedure
• Communication
• Key Performance Indicators (KPIs)
• IT Capacity Management
• Operational Reporting
• Planning
• Management
• Governance
• Operations
• Coordinating
• Problem Solving
• Information Systems
• Technical Support
• Reliability
• Support Services
• Leadership
• Innovation
• Continuous Improvement Process
• Business Administration
• Financial Services
• Resilience
• Microsoft Office
• Auditing
• Business Continuity Planning
• Lifecycle Management
• Computer Science
• Teamwork
• Configuration Management Databases
• IT Asset Management
• Information Technology Operations
• Business Transformation

Domaines d’emploi

• Technology
• Finance & Accounting
• Management & Leadership
• Security & Safety
• Reliability Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts