Office Administrator (Full time contract) - Victoria (0926)

Résumé du poste

The Office Administrator acts as the first point of contact for customers, providing exceptional service and handling inquiries in person or over the phone. They also collaborate with sales and support teams while performing essential administrative duties to ensure smooth store operations.

Détails du poste

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers! Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We have everything we need to inspire our customers. Except you. As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions. The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must. Compensation: $23.75/hour Schedule: 40 hours per week, hours as scheduled, may include weekend shifts. Must drive to work daily to deliver bank deposit. Contract duration: 6 months \n As an Office Administrator, you will Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊). Field any incoming calls and inquiries. Assist in administrative duties to run store administration. Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support. Take initiative to find creative approaches that make each customer’s experience feel personal. Build relationships and a great rapport with customers. Teamwork – You are a team player who can also thrive independently. We hope you are passionate about Customer Service – You are a people person who uses your skills to create great rapport with customers Teamwork – You are a team player who can also thrive independently Joining a fun, fast-paced environment! The experience we like to see Working in an administrative/customer service role Fast and accurate data entry skills with the ability to multi-task Experience managing customer conflict and escalation Proficiency in Microsoft Office Must be able to work weekends when needed Bonus Points You exude energy, enthusiasm, and positivity! You are willing to work additional time when necessary to complete tasks and meet deadlines Why join Trail: Showroom environment Paid time off Generous employee discounts Employee Recognition Program Extended health care and dental coverage Gym membership discount Professional Development Programs Career Progression Company events \n $23.75 - $23.75 an hour \n INDHP We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Ce que vous ferez

The Office Administrator acts as the first point of contact for customers, providing exceptional service and handling inquiries in person or over the phone. They also collaborate with sales and support teams while performing essential administrative duties to ensure smooth store operations.

Exigences

Candidates must possess strong communication skills, the ability to type at least 40 wpm, and proficiency in Microsoft Office. A process-driven mindset, attention to detail for payment processing, and the ability to work weekends are required.

Avantages

• Paid time off • Employee discounts • Employee Recognition Program • Extended health care • Dental coverage • Gym membership discount • Professional Development Programs • Career Progression • Company events

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Administrative Support · Souhaitée
• Souci du détail · Souhaitée
• Multi-Tasking · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée
• Payment Processing · Souhaitée
• Relationship Building · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Data entry
• Communication skills
• Attention to detail
• Microsoft Office
• Multi-tasking
• Conflict resolution
• Administrative support
• Payment processing
• Relationship building
• Teamwork
• Time management
• Ability To Meet Deadlines
• Time Off Management
• Positivity
• Administrative Functions
• Customer Support
• Customer Service
• Communication
• Data Entry
• Sales
• Multitasking
• Proactivity
• Process Driven Development
• Showrooms
• Enthusiasm
• Detail Oriented

Domaines d’emploi

• Administrative
• Customer Service & Support
• Retail
• Contract Administrator/Office Manager
• Contracts Administrator
• Buyers
• Purchasing Agents, Except Wholesale, Retail, and Farm Products
• Buyers and Purchasing Agents