Service Coordinator

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Job Summary: Trane in Markham ON is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence. What you will do: Coordinates service resources, dispatches and assigns team members to project. Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians Coordinates operations interaction with the Parts Department and Acquisition, as necessary. Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports. What you will bring: Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED. Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone. Must be organized with the ability to multi-task and prioritize daily interruptions. Strong attention to detail and enjoy working in fast paced environment. Knowledge of Word, Excel, Outlook, and Windows. Flexibility to work overtime/weekends, as required. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred. Annual Base Salary Range or Hourly Base Pay Range: $50,065.00 - $80,500.00 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

The Service Coordinator is responsible for planning, coordinating, and directing operational resources to execute service agreements and repairs. They will manage dispatching, schedule personnel and materials, and maintain customer satisfaction through effective communication.

Candidates must have a college or technical school certificate with one year of experience, or a high school diploma with three years of related experience. Strong customer service, organizational skills, and proficiency in Microsoft Office are required.

• Comprehensive benefits

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service coordination
• Dispatching
• Customer service
• Scheduling
• HVAC systems
• Energy management systems
• Temperature controls
• Work order management
• Reporting
• Communication
• Multi-tasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Windows
• Project Schedules
• Planning
• Energy Management Systems
• HVAC
• Customer Service
• Sales
• Project Management
• Multitasking
• Operations
• Network Routing
• Balancing (Ledger/Billing)
• Prioritization
• Business Alignment
• Detail Oriented

• Customer Service & Support
• Engineering
• Manufacturing
• Environmental & Sustainability
• Administrative
• Service Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine