Customer Sales Associate

Résumé du poste

The associate will engage with customers to identify HVAC needs, provide solutions, and manage the full quote and order fulfillment process. Additionally, they will assist with warehouse operations, including inventory management, shipping, receiving, and occasional forklift operation.

Détails du poste

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: On-Site (5 days) Responsibilities: Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs. Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone. Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment. Assists with warehouse/inventory management work as needed – cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting up to 50lbs. Qualifications: GED or High School Diploma required Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety. Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial Proven experience in building customer relationships and maintaining professional customer service even in challenging situations. *Listed compensation range is Total Direct Cash, not yearly base salary. Annual Base Salary Range or Hourly Base Pay Range: $50,900.00 - $77,595.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Ce que vous ferez

The associate will engage with customers to identify HVAC needs, provide solutions, and manage the full quote and order fulfillment process. Additionally, they will assist with warehouse operations, including inventory management, shipping, receiving, and occasional forklift operation.

Exigences

Candidates must have a High School Diploma or GED and at least 2 years of experience in inside sales, retail, or a related customer-focused environment. Strong customer service skills and a mechanical aptitude are required, with HVAC knowledge considered a significant asset.

Avantages

• Comprehensive benefits

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Safety Compliance · Souhaitée
• Conduite de chariot élévateur · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée
• Gestion des stocks · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Inside sales
• Customer service
• HVAC knowledge
• Inventory management
• Order management
• Mechanical aptitude
• Forklift operation
• Relationship building
• Communication
• Problem solving
• Data entry
• Safety compliance
• Inside Sales
• Order Management
• Shipping And Receiving
• Follow Through
• HVAC
• Customer Service
• Continuous Improvement Process
• Customer Relationship Building
• Cycle Counting
• Sales
• Forklift Truck
• Inventory Control
• Invoicing
• Mechanical Aptitude
• Order Management Systems
• Warehouse Inventory Management
• Business Alignment

Domaines d’emploi

• Sales
• Customer Service & Support
• Logistics
• Manufacturing
• Environmental & Sustainability
• Customer Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons