School Bus Dispatcher, Carp ON Split Shift

Résumé du poste

The dispatcher is responsible for coordinating driver assignments, managing routes to cover absences, and ensuring students are picked up on time. The role also involves handling customer service calls, incident reporting, and scheduling vehicle maintenance.

Détails du poste

Voyago is currently recruiting to fill an existing vacancy for 1 School Bus Dispatcher based in Carp, Ontario. Reporting to the General Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment. Split shift hours Ensure dispatch and driver operations are in accordance with established standards Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays Customer Service Calls, Recurring rides & Special event co-ordination Incident reporting Dispatch drivers to various routes on a timely basis Alert drivers to road closures and other delays Identify all runs and drivers active on routes are on time to ensure no students are left behind Manage and pull a variety of reports as per the Dispatch Supervisor's directive Manage and assist with scheduling vehicle maintenance as required Answer phones, fax, and email correspondence in a professional and courteous manner This full time role runs year round, and it not defined by the school calendar. Summer or school holiday hours may vary and may NOT be split shift as a result Dispatchers receive a 2 week holiday pro-rated the first year. Requirements Your Profile: You have Dispatch experience within the transportation or service industry or related education You are able to utilize a radio to listen to, respond to and communicate effectively with all en route drivers You have Excellent time and stress management skills You are a multi tasker who can prioritize several urgent and important tasks You take initiative to solve problems and search out the data needed to do so You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations You have Strong proven customer service experience You are Computer literate and have software experience in MS Office (MS Word and Excel) You have a clear understanding of the transportation industry You Possess a valid Ontario G license You are able to Provide a Clean drivers abstract You are able to Provide a Clean criminal record search You have a good Geographic knowledge of the City of Ottawa and surrounding areas You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and students Your location Due to the split shift it is best that you live close by the Cardevco Rd yard, Carp. There is no public transportation to this area. You will need a reliable means of transportation to work in all weather. Attendance and timeliness are of the essence. The ability to be flexible with work hours in response to changing company needs is required. Benefits The Perks: Full time hours that fall in line with School Bussing Split Shift (approx. 6:30am to 10:30am and 1:00pm to 5:00pm) By joining the Voyago Student Transportation team in Ottawa West, you'll find We offer a competitive hourly pay of $23.50/ hour - and an extra $1.00 per hour if you hold an Ontario B Class License. We have Free Parking We have a Casual work dress environment We offer free B license upgrade to our dispatchers We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks program We have a $1000 Employee Referral Bonus Plan for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer our employees opportunities to build their own experience within a local, global Group Sounds interesting? Apply today! Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted.

Ce que vous ferez

The dispatcher is responsible for coordinating driver assignments, managing routes to cover absences, and ensuring students are picked up on time. The role also involves handling customer service calls, incident reporting, and scheduling vehicle maintenance.

Exigences

Candidates must have dispatch experience in transportation, a valid Ontario G license, and a clean criminal record and driver's abstract. Proficiency in MS Office and strong geographic knowledge of the Ottawa area are essential.

Avantages

• Competitive hourly pay • Free parking • Casual work dress environment • Free B license upgrade • Comprehensive benefits packages • Employee and family assistance program • Company perks program • Employee referral bonus plan

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Route Planning · Souhaitée
• Multitasking · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dispatching
• Customer service
• Radio communication
• Time management
• Stress management
• Multitasking
• Problem solving
• MS Word
• MS Excel
• Geographic knowledge of Ottawa
• English communication
• Route planning
• Incident reporting
• Vehicle maintenance scheduling

Domaines d’emploi

• Transportation
• Logistics
• Customer Service & Support
• Administrative