Customer Service Specialist

Travbest is hiring a Customer Service Specialist for its remote Canada workflow. This position combines Service Recovery, Account Review, and Customer Experience to keep handoff quality, decision traceability, and owner visibility visible from intake through handoff. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Core Responsibilities Maintain assigned customer service specialist work in Canada using Service Recovery, Queue Management, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations so handoff quality remains traceable. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Review incoming information with Account Review, Customer Service, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Track open actions through Customer Experience, Case Management, and Issue Resolution while keeping decision traceability, ownership, and deadlines visible. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Document decisions and handoffs with Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer Communication so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Use Customer Service, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Service Recovery to support quality; escalate exceptions whenever owner visibility cannot be confirmed from the available record. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Success Standard Strong performance in this Canada-based Customer Service Specialist role means Issue Resolution, Case Management, and Customer Experience reinforce handoff quality, decision traceability, and owner visibility; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Role Fit Practical ability with Service Recovery, Account Review, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations in a remote Canada workflow. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Clear written communication using Queue Management and Customer Service when documenting ownership, status, and next actions. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Comfort applying Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Customer Communication while maintaining accurate records for Travbest. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Sound judgment around Customer Experience, Case Management, and Service Recovery, including when a Canada workflow item requires escalation. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Service Specialist at Travbest, remote execution is complete when customer communication, incoming destination-management work across italy and mediterranean destinations operations, and queue management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer-Focused, Service-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role.

The specialist manages service recovery, account reviews, and customer experience to ensure handoff quality and decision traceability. They are responsible for tracking open actions, documenting decisions, and managing destination-related reporting for Italy and Mediterranean regions.

Candidates must have practical ability in service recovery and account review within a remote workflow. Strong written communication skills and sound judgment regarding case escalation and record maintenance are required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service Recovery
• Account Review
• Customer Experience
• Queue Management
• Case Management
• Issue Resolution
• Customer Communication
• Destination Management
• Written Communication
• Decision Traceability

• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate