Guest Services Supervisor - WorldMark Whistler Sundance Resort

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. This Position is temporary. Incumbent on Leave of Absence (LOA) until September 2027 How You’ll Shine: As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name. How You'll Make an Impact: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations. Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team Ensure daily checklist duties and tasks are fully completed with follow-up communications. Maintain room inventory accurately and efficiently. Administer schedule adjustments that satisfy all guest, associate, and financial requirements. Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction. Provide hands-on training, development, and coaching for technical and soft skills customer service approaches. Support customer service standards that exceed guest expectations and directly communicate reservation flag information. What You’ll Bring: Valid driver’s license. Demonstrated ability to work under pressure. Basic leadership skills with ability to coach, mentor, and train staff. Excellent verbal and written communication as well as excellent hospitality service skills. Working knowledge of various computer software programs including property management systems. Comprehension and literacy for analyzing reports. 1 year of supervisory or management level experience. 1 year of hotel, timeshare or hospitality service experience. Compensation The hourly rate for this role is $30.00. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

The Guest Services Supervisor leads daily front and back-of-house operations to ensure high guest satisfaction and efficient service delivery. They are responsible for training staff, managing room inventory, and resolving guest issues while maintaining service standards.

Candidates must have at least one year of supervisory experience and one year of experience in the hospitality or timeshare industry. A valid driver's license and proficiency in property management software are also required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Guest services
• Problem solving
• Staff training
• Coaching
• Mentoring
• Property management systems
• Report analysis
• Inventory management
• Communication
• Hospitality service
• Conflict resolution
• Operational planning
• Valid Driver's License
• Planning
• Management
• Customer Service
• Training And Development
• Hospitality Service
• Innovation
• Problem Solving
• Operations
• Property Management Systems
• Writing

• Hospitality
• Customer Service & Support
• Management & Leadership
• Administrative
• Guest Services Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine