Sales Support Representative

Travoom is hiring a Sales Support Representative for its remote Canada workflow. This position combines Needs Assessment, Product Knowledge, and Pipeline Support to keep exception tracking, status evidence, and decision traceability visible from intake through handoff. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Core Responsibilities Maintain assigned sales support representative work in Canada using Needs Assessment, Status Tracking, and Research so exception tracking remains traceable. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Review incoming information with Product Knowledge, Sales-Focused, Support-Focused, Service-Representation Documentation, and Renata Travel DMC Workflow so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Track open actions through Pipeline Support, Lead Follow-Up, and CRM while keeping status evidence, ownership, and deadlines visible. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Document decisions and handoffs with Status Tracking, Research, and Opportunity Tracking so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Use Sales-Focused, Support-Focused, Service-Representation Documentation, Renata Travel DMC Workflow, and Needs Assessment to support quality; escalate exceptions whenever decision traceability cannot be confirmed from the available record. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Success Standard Strong performance in this Canada-based Sales Support Representative role means CRM, Lead Follow-Up, and Pipeline Support reinforce exception tracking, status evidence, and decision traceability; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Role Fit Practical ability with Needs Assessment, Product Knowledge, and Research in a remote Canada workflow. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Clear written communication using Status Tracking and Sales-Focused, Support-Focused, Service-Representation Documentation when documenting ownership, status, and next actions. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Comfort applying Renata Travel DMC Workflow, CRM, and Opportunity Tracking while maintaining accurate records for Travoom. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Sound judgment around Pipeline Support, Lead Follow-Up, and Needs Assessment, including when a Canada workflow item requires escalation. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $42,000-$66,000 per year. For this Sales Support Representative at Travoom, remote execution is complete when opportunity tracking, research, and status tracking leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Sales-Focused, Support-Focused, Service-Representation Documentation, CRM, Product Knowledge, and Relationship Management for this Canada role.

The role focuses on maintaining sales support workflows by tracking exceptions, status evidence, and decision traceability from intake to handoff. Responsibilities include reviewing incoming information for consistency and documenting all actions within the CRM to ensure seamless teammate transitions.

Candidates must possess practical ability in needs assessment, research, and product knowledge within a remote workflow. Strong written communication skills and the ability to apply specific DMC workflows and CRM tools are required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Needs Assessment
• Product Knowledge
• Pipeline Support
• CRM
• Relationship Management
• Lead Follow-Up
• Opportunity Tracking
• Status Tracking
• Research
• Written Communication

• Sales
• Customer Service & Support
• Hospitality
• Administrative

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level