Front Desk Assistant, Service Hub

Résumé du poste

The Front Desk Assistant serves as the primary representative at the TWU Richmond campus, providing frontline support via phone, email, chat, and in-person interactions. They are responsible for resolving Tier 1 service requests and maintaining a welcoming, professional environment for students, faculty, and guests.

Détails du poste

Position Purpose and Summary The Front Desk Assistant, Service Hub – TWU Richmond campus serves as a central access point for university services at TWU. This role provides front line support by answering some basic questions through phone, email, ticketing systems, chat, and in person interactions at the front desk. The role provides frontline service at the Richmond campus while actively contributing to centralized Service Hub functions, including resolving Tier 1 service requests through the online ticketing system, supporting shared service queues, and providing phone coverage as needed. Working under the guidance of the service hub staff, the Attendant helps maintain a welcoming, responsive, and professional front desk experience. Key Areas of Accountability * Serve as the primary Service Hub representative at TWU Richmond * Welcome students, faculty, staff, and guests in a manner reflective of TWU’s culture and mission * Respond to walk-ins, switchboard calls, general inquiries in person, by phone, and online while upholding SLAs * Maintain professional presence and service consistency aligned with Service Hub Standards Key Interactions Reports: Not Applicable Reports to: Customer Service Manager, Service Hub Job Standards and Requirements Knowledge and Skills: * Excellent communication both in person, written and over the over the phone (In English) * Able to problem solve * Detail-Oriented, strong organizational skills * Self -starter, able to work independently * Administrative experience or call center experience would be considered an asset.

Ce que vous ferez

The Front Desk Assistant serves as the primary representative at the TWU Richmond campus, providing frontline support via phone, email, chat, and in-person interactions. They are responsible for resolving Tier 1 service requests and maintaining a welcoming, professional environment for students, faculty, and guests.

Exigences

Candidates should possess excellent communication skills, strong organizational abilities, and the capacity to work independently. Previous administrative or call center experience is considered an asset for this role.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Administrative Support · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Communication
• Problem solving
• Organizational skills
• Customer service
• Administrative support
• Ticketing systems
• Phone etiquette
• Attention to detail
• Self-Starter
• Accountability
• Organizational Skills
• Administrative Functions
• Call Center Experience
• Customer Service
• English Language
• Issue Tracking
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Administrative
• Education
• Front Desk Assistant
• Student Support Administrator
• Education Managers
• Education Administrators, Kindergarten through Secondary