Borrower Services Assistant

Position Purpose and Summary In this service-oriented position you will be working without direct supervision, together with another student assistant during your shift while carrying out the day-to-day activities of the Borrower Services department of Alloway Library. Borrower Services students (weekend/evening) work at the Borrower Services counter as well as in the shelves and other collection areas of the library. Borrower Services Assistants (weekend/evening) are expected to respond to circulation-related inquiries as well as patron-related inquiries. This position requires a high level of maturity and experience with Alloway Library policies and procedures as well as the ability to work unsupervised with another student. Key Areas of Accountability * Read and implement applicable sections of the Policy and Procedure Manual * Accurately check-in and check-out library materials according to established policies and procedures * Assist patrons with inquiries about their library account, general library policy and the location of library collections and facilities * Accurately collect fee payments and process other financial transactions according to established policies and procedures * Accurately sort and shelve books and various library material * Shelf read and related tasks to maintain order in the collections * Monitor and respond to security system alarms as per policy and procedures * Open, close and operate the library during weekend hours when there are no Library Staff members on site * Assist with closing procedures to ensure the security of the building * Assist Borrower Services staff in carrying out assigned tasks pertinent to the operation of the library * In the event of a library disaster recovery operation, student assistants may be designated as Work Unit Members on the Recovery or Salvage teams as outlined in the library’s Disaster Preparedness Manual. * Please Note: Hours for these part-time positions may vary and include work at any time during the library’s operating hours, which may include evenings, weekends, holidays and school breaks * An extensive on-the-job training period is supplemented by personal study of the Policy and Procedure manual. Performance standards are based on knowledge and application of Alloway Library’s policies, customer satisfaction and establish quality standard and productivity Job Standards and Requirements Knowledge and Skills: * Prior experience with Alloway Library policies and procedures as well as a solid working knowledge of the library software and the Library of Congress call numbers is required. * This position would be filled by either a senior student or a student with comparable/demonstrated previous library experience Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing. Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.

Manage day-to-day borrower services including checking materials in and out and assisting patrons with account inquiries. Maintain library collections through accurate shelving and shelf reading while ensuring building security during unsupervised shifts.

Requires prior experience with Alloway Library policies, library software, and Library of Congress call numbers. Candidates must be senior students or have comparable demonstrated library experience.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Circulation Management
• Customer Service
• Library Software
• Library of Congress Call Numbers
• Financial Transaction Processing
• Shelving
• Security System Monitoring
• Policy Implementation

• Education
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine