Customer Service Representative

Résumé du poste

The role involves handling inbound and outbound calls to manage retail orders and build relationships with accounts in both English and French. Responsibilities include order entry, troubleshooting invoicing issues, and upselling current promotions.

Détails du poste

True North Nutrition is one of Canada’s leading distributors in the natural health food and sports nutrition industry. Specializing in sales, marketing and distribution of these products, we work with many retail partners and independent health stores to achieve outstanding sales results. Recognized by Profit 100 as one of Canada’s fastest growing companies, we are truly an industry leader offering excellent career opportunities to individuals looking for a rewarding and challenging job. Our head office and distribution center is located in Richmond Hill, Ontario. We are currently seeking a highly motivated CUSTOMER SERVICE REPRESENTATIVE (bilingual english and french). The primary focus of this position is to provide professional customer service in addition to building key relationships with retail accounts. DUTIES AND RESPONSIBILITIES: Inbound Calls Taking customer phone orders from english and french retail buyers across the country. Troubleshooting and following up on any invoicing issues or product inquiries. Handling customer returns. Liaise with the True North Nutrition Sales Representatives. Providing customers and consumers with product and service information. Outbound Calls Inside Sales- contacting existing customers to increase their purchases orders and current inventory supplies. Product up selling of current promotions. Following up with back orders. Order Entry Entering customers orders. Ensuring accuracy and proper pricing for each order. Other administrative duties that may be asked of the employee. Other duties as required. REQUIRED SKILLS/EXPERIENCE: Sports Nutrition industry/product knowledge. Excellent verbal and written communication required- both French and English. Demonstrated professional communication skills and comfortable upselling products. Detail oriented. Excellent customer service and telephone skills and experience. Ability to multi-task and organize. Proficiency in MS Office/Windows, customer order database systems. Become part of a team setting the standards for the industry! True North Nutrition offers competitive compensation and benefits, if you are interested in joining our team please forward your resume. We thank all interested applicants; however only those selected for an interview will be contacted.

Ce que vous ferez

The role involves handling inbound and outbound calls to manage retail orders and build relationships with accounts in both English and French. Responsibilities include order entry, troubleshooting invoicing issues, and upselling current promotions.

Exigences

Candidates must be bilingual in English and French with strong professional communication and telephone skills. Proficiency in MS Office and knowledge of the sports nutrition industry are required.

Avantages

• Competitive Compensation • Benefits

Compétences indiquées

• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• MS-Office · Souhaitée
• Multi-Tasking · Souhaitée
• Communication Skills · Souhaitée
• Upselling · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual English and French
• Customer Service
• Inside Sales
• Upselling
• Order Entry
• MS Office
• Communication Skills
• Multi-tasking
• Organization
• Sports Nutrition Knowledge

Domaines d’emploi

• Customer Service & Support
• Sales
• Retail
• Sports & Recreation
• Administrative