Customer Support Specialist - Bilingual (French)

Résumé du poste

The specialist will process customer orders, provide product recommendations, and handle account inquiries via phone, email, and chat. They are responsible for building strong business relationships and helping customers navigate the company's online ordering platform.

Détails du poste

Customer Support Specialist - Bilingual (English / French) Pay from $35 to $40 per hour with significant growth and earning potential! Toronto Branch 3333 James Snow Parkway, Milton, ON L9T 8L1 Fast, friendly and customer focused. As a Uline Bilingual (French) Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success. Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM. Why Customer Service at Uline? Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support. Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company. Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs. Position Responsibilities Process customer orders, make product recommendations and handle account inquiries using world-class technology. Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Excellent problem-solving, listening and communication skills. Prior customer service experience is a plus, but if you are eager to learn, we will train you! Bilingual (English / French) - fluent in both verbal and written forms. Benefits Company-paid extended health coverage and RRSP with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café, outdoor patio and first-class fitness center. Monthly employee-appreciation events. Opportunities for community involvement. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All positions are on-site. Uline is an Equal Opportunity Employer #LI-AS1 #LI-TOR001 (#IN-TORCS2) #ZR-TORCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Ce que vous ferez

The specialist will process customer orders, provide product recommendations, and handle account inquiries via phone, email, and chat. They are responsible for building strong business relationships and helping customers navigate the company's online ordering platform.

Exigences

Candidates must have a high school diploma or equivalent and be fluent in both English and French. Strong communication and problem-solving skills are required, while prior customer service experience is considered an asset.

Avantages

• Extended health coverage • RRSP with 6% employer match • Bonus programs • Paid holidays • Paid time off • Tuition assistance program • On-site café • Fitness center

Compétences indiquées

• Français · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Account Management · Souhaitée
• Communication · Souhaitée
• Relationship Building · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Bilingual
• French
• English
• Problem-solving
• Communication
• Active listening
• Order processing
• Product recommendation
• Account management
• Relationship building
• Time Off Management
• Willingness To Learn
• Bilingual (French/English)
• Customer Support
• Multilingualism
• Customer Service
• Customer Relationship Building
• French Language
• Problem Solving

Domaines d’emploi

• Customer Service & Support
• Logistics
• Administrative
• Bilingual Customer Support Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives