Functional Analyst - CRM

Résumé du poste

The Functional Analyst will provide specialist expertise in student systems by gathering requirements, designing solutions, and supporting the configuration of platforms like Oracle B2C Service. They will partner with stakeholders to identify improvement opportunities and lead functional activities including testing and user adoption.

Détails du poste

* Student Services | UniSC Sunshine Coast, Sippy Downs * Level 7, $105,843 - $115,703 p.a., plus up to 17% employer superannuation * Full-time (36.25 hrs per week), ongoing appointment The Opportunity The University of the Sunshine Coast (UniSC) is committed to transforming lives through learning and knowledge, with Student Services at the heart of that mission. Supporting students from enrolment through to graduation, the team delivers essential services and initiatives that create positive, connected and engaging student experiences across the University. As Functional Analyst – CRM, you’ll combine business analysis, systems expertise and stakeholder engagement to improve the platforms that underpin the student experience, including Oracle B2C Service (CRM), CareerHub and related technologies. Working collaboratively across the University, you’ll understand business needs, identify opportunities for improvement and deliver practical solutions that enhance service delivery and outcomes for students and communities. This is an opportunity to join a team where your analytical thinking, problem-solving and ideas can make a genuine difference in a progressive organisation committed to innovation and continuous improvement. For more information, please visit us online: Student Services [https://www.usc.edu.au/about/structure/divisions/student-services] You will * Provide specialist functional expertise in student systems through business analysis, requirements gathering, solution design, user support, training development and continuous improvement activities; * Partner with stakeholders to analyse business requirements, identify improvement opportunities and recommend system and process solutions that enhance operational effectiveness; * Provide advanced functional support and configuration analysis for student systems, including Oracle B2C Service (CRM), Career Hub and related platforms, to ensure effective business outcomes; and * Provide functional leadership and specialist advice in relation to student systems, business processes, testing activities, system enhancements and user adoption. About you You’re a curious and collaborative professional who enjoys solving complex problems, understanding business challenges and working closely with stakeholders to deliver meaningful outcomes. You can ask the right questions, translate requirements into practical solutions and confidently bridge the gap between technical and non-technical teams, communicating clearly, influencing outcomes and building strong working relationships. You may be a Functional Analyst, Business Analyst, Systems Analyst, CRM Specialist or Enterprise Systems professional, with experience in higher education valuable but not essential. Most importantly, you bring transferable skills from complex service environments and a continuous improvement mindset. You will possess: * Demonstrated analytical and problem-solving skills, including the ability to investigate complex business and system issues, analyse requirements, evaluate options and recommend effective functional solutions; * Highly developed communication, stakeholder engagement and facilitation skills, including the ability to elicit requirements, facilitate workshops, influence outcomes and communicate technical concepts to non-technical audiences; * Demonstrated experience supporting enterprise systems and translating business requirements into functional specifications, process improvements and system solutions. Experience with CRM systems, student management systems or comparable platforms will be highly regarded; * Demonstrated technical aptitude, including the ability to understand system architecture, data structures, integrations, SQL queries, scripting logic, APIs and technical documentation, and to work effectively with technical specialists to deliver business solutions; and * Demonstrated experience in business analysis methodologies including requirements elicitation, process mapping, functional specification development, testing, user acceptance testing (UAT) and implementation support. Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities. UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au [unisc-careers@usc.edu.au] or call +61 7 5430 2830. How to apply All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC [https://www.usc.edu.au/about/careers-at-unisc] Applications for this position close midnight, Sunday 27 September 2026. Position description: Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] 494857_Functional Analyst-CRM.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtEBAT5JgEOfCHHm6TmaybrcRPVduY_jos_Et1HxJoBsO-TLkxPRxjMKlPlwvvqgYRw0ZGUEgknVHa7E7jQGaBJUxmWsc-5Qg9gOIBijVt6_bXG0VIiCEJ0HEAPyZb0pZVBqRmz7Sqv-mQL5MSazW4PA%7e%7e] Your completed application must include: * a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description. Further information regarding how to prepare your application is available on our website: Join our team. [https://careers.usc.edu.au/join-our-team] Have questions or want to know more? For a confidential discussion, please contact: Scott Tanzer Manager, Student Systems – Student Services Telephone: 07 5456 5325 Email: stanzer@usc.edu.au [stanzer@usc.edu.au] We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC [https://www.usc.edu.au/about] and LinkedIn Life [https://www.linkedin.com/school/university-of-the-sunshine-coast/life/] UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia. UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au [unisc-careers@usc.edu.au] Our Culture [https://www.usc.edu.au/about/careers-at-unisc/our-culture] & Benefits: * Our collaborative, passionate and welcoming culture is what really sets us apart. * Modern teaching & research facilities. * Professional development and career pathway opportunities. * We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) [https://www.usc.edu.au/about/diversity-and-inclusion/gender-equity/sage-athena-swan] initiative. * Flexible work arrangements & generous leave options. * Salary packing options + 17% Super. * EAP, fitness passport & discounted private health.

Ce que vous ferez

The Functional Analyst will provide specialist expertise in student systems by gathering requirements, designing solutions, and supporting the configuration of platforms like Oracle B2C Service. They will partner with stakeholders to identify improvement opportunities and lead functional activities including testing and user adoption.

Exigences

Candidates should possess strong analytical and problem-solving skills with demonstrated experience in business analysis methodologies and enterprise system support. Proficiency in technical concepts such as system architecture, SQL, and APIs is required, along with excellent communication and stakeholder engagement abilities.

Avantages

• 17% Employer superannuation • Flexible work arrangements • Generous leave options • Salary packing options • Employee Assistance Program • Fitness passport • Discounted private health • Professional development

Compétences indiquées

• Technical Documentation · Souhaitée
• Résolution de problèmes · Souhaitée
• Process Mapping · Souhaitée
• CRM Systems · Souhaitée
• Analyse d’affaires · Souhaitée
• Collecte des exigences · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business analysis
• CRM systems
• Stakeholder engagement
• Requirements gathering
• Solution design
• User support
• System configuration
• Process mapping
• User acceptance testing
• Technical documentation
• SQL queries
• API integration
• Functional leadership
• Problem solving
• Data structures
• User Acceptance Testing (UAT)
• Influencing Skills
• Student Services
• Solution Design
• Influencing Without Authority
• Analytical Thinking
• Workshop Facilitation
• Process Mapping
• Curiosity
• Research
• Acceptance Testing
• Application Programming Interface (API)
• Teaching
• Business-To-Consumer
• Customer Relationship Management
• Business Analysis
• Business Process
• Business Requirements
• Communication
• Continuous Improvement Process
• Training And Development
• Data Structures
• Development Testing
• Employee Assistance Programs
• Functional Specification
• Leadership
• Higher Education
• Innovation
• Systems Analysis
• Problem Solving
• Requirements Elicitation
• SQL (Programming Language)
• Stakeholder Engagement
• Systems Architecture
• Technical Documentation

Domaines d’emploi

• Technology
• Education
• Software
• Customer Service & Support
• Data & Analytics
• Functional Analyst
• Systems Analyst
• Systems Analysts
• Computer Systems Analysts