Client Services Administrator

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status. Location - This role is in-person at North Campus Edmonton. The position oversees the primary service delivery functions for Parking Services, supervises Parking Services' front-office staff, and performs a variety of administrative and financial functions; this position is responsible to maintain Parking's customer accounts, develop, champion and maintain customer service standards and service delivery, and oversee the preparation and delivery of parking permits and provides significant ongoing support to all areas of the University's parking services operations. There is a very high level of customer contact is integral to the responsibilities of this position, and the incumbent is faced with a wide and complex range of working situations. The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more [https://www.ualberta.ca/en/careers.html]. At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns. The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply. L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler. The Campus Operations & Services [https://www.ualberta.ca/en/campus-operations-services/index.html] team supports the University of Alberta through a range of essential services and works for operating, maintaining and renewing infrastructure across our campuses.

The position oversees primary service delivery functions for Parking Services, including supervising front-office staff and managing customer accounts. It also involves performing administrative and financial tasks while ensuring high standards of customer service and operational support.

Candidates must have 3-4 years of office supervision experience, along with customer service training and proficiency in standard office software. Knowledge of basic accounting and Peoplesoft enterprise systems is required, with preference given to those with professional development in HR or accounting.

• Comprehensive benefits package

• Service à la clientèleSouhaitée
• ComptabilitéSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Supervision
• Customer service
• Administrative functions
• Financial functions
• Account management
• Peoplesoft
• Accounting
• Public relations
• Decision making
• Oral communication
• Written communication
• T2 software
• Influencing Skills
• Influencing Without Authority
• Research
• Customer Service
• Front Office
• Psychology
• Knowledge-Based Systems
• Operations
• Safety Training
• Booking (Sales)
• Diversification (Investing)

• Administrative
• Customer Service & Support
• Finance & Accounting
• Management & Leadership
• Education
• Client Service Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

10 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine