Law & eCommerce Associate

Come join our incredible Retail team! Here’s our Current Opening: Position: Law & eCommerce Associate Reports to: Senior Store Manager Division: Retail Location: Law Bookstore & St. George Koffler Bookstore Here's What You'll Be Doing: You'll support operations at the Law Bookstore, including opening and closing the store, merchandising the product, assisting with customer inquiries or concerns, and processing point-of-sale (POS) transactions. In this role you'll receive and ship transfer orders in coordination with our other locations, and work with couriers to arrange pickups and drop-offs. The ideal candidate will be excited to build and maintain relationships with the students, faculty, and staff at the Law School. You will also support the fulfillment of online orders outside of the Law School Store operating store hours, along with supporting the eCommerce team at our St. George location assisting with their online orders. Hourly Rate: $18.25 Key Responsibilities * Greet customers and provide prompt, professional assistance in person. * Operate a point-of-sale (POS) terminal and process all forms of payment accurately. * Conduct store opening and closing tasks as directed. * Answer customer questions and ensure all service interactions are resolved effectively in person, over the phone and via email. * Pick and pack merchandise for web and in-store orders. * Fulfill ecommerce transactions through our ERP system. * Unpack, stock, and merchandise product. * Maintain accurate shelving and organization of text books. * File and document invoices with our accounting team. * Maintain housekeeping and presentation standards. * Other related duties as assigned. Education, Qualifications and Experience * Previous customer service or retail experience is preferred. * This role involves moving and handling merchandise and materials up to 15 kg. * This role requires remaining active throughout the shift. Knowledge, Skills and Attributes * Customer-focused and motivated, with a commitment to professional service. * Effective interpersonal and communication skills. * Able to manage multiple tasks and prioritize in a busy environment. * Self-directed, open to feedback, and uses sound judgment. * Able to regularly move between locations on campus approximately 800 meters apart. * Proficiency in Microsoft Office and/or POS systems is highly desirable. * Intellectual curiosity and a commitment to continuous learning is highly valued -- a growth mindset. * Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices. Working Hours This is a part-time position working 15-24 hours per week depending on the season. Shifts are scheduled Monday through Saturday and include mornings, afternoons, and evenings. About University of Toronto Press The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty. As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities. Interested in applying? We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted. The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (416) 645-1410.

Support daily operations at the Law Bookstore, including POS transactions, merchandising, and customer assistance. Coordinate the fulfillment of both in-store and eCommerce orders across multiple locations.

Previous retail or customer service experience is preferred. Candidates must be able to handle physical merchandise up to 15 kg and remain active throughout their shift.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Point of Sale (POS)
• Merchandising
• Order Fulfillment
• Inventory Management
• Microsoft Office
• Interpersonal Communication
• Time Management
• ERP Systems
• Shipping and Receiving
• Ingenuity
• Continuous Development
• Intellectual Curiosity
• Growth Mindedness
• Self-Discipline
• Accounting
• Housekeeping
• Communication
• Warehousing
• Leadership
• Invoicing
• Operations
• Point Of Sale
• Coordinating
• Prioritization
• Greeting Customers
• Customer Inquiries

• Retail
• Customer Service & Support
• Logistics
• Administrative
• E-Commerce Associate
• Law Clerk
• Legal and Related Associate Professionals
• Judicial Law Clerks

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

24 heures par semaine