Program Services Representative

Résumé du poste

The Program Services Representative serves as the primary point of contact for student and faculty inquiries, providing guidance on program requirements and policies. They also manage administrative tasks such as scheduling appointments, coordinating event logistics, and supporting the operations unit with building-related concerns.

Détails du poste

Date Posted: 09/14/2026Req ID: 50175Faculty/Division: School of ManagementDepartment: Rotman CommerceCampus: St. George (Downtown Toronto)Position Number: 00028687Existing Vacancy: Yes Description:About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life. Your opportunity:The Rotman Commerce program is offered jointly by the Rotman School of Management and the Faculty of Arts and Science. It is a highly respected program within the business, financial and academic communities. Rotman Commerce serves approximately 3,400 in-program undergraduate business students as well as over 18,000 graduates of the Bachelor of Commerce program. Rotman Commerce offers its students a rich and rigorous academic program alongside ample opportunities to develop themselves personally and professionally.As the Program Services Representative,you will be the first point of contact for a wide variety of enquiries in a front desk situation. This includes answering questions and providing guidance to current and prospective students, advising faculty regarding program policies, practices and procedures, and liaising with other University offices and departments.Your responsibilities will include: Acting as the first point of contact for program-related enquiries; providing information to students on program and/or course requirements; liaising with prospective students to provide general program information Screening and making referrals to academic advising and other university resources or services, and communicating with those offices; scheduling advising appointments on behalf of academic advisors Collecting and reviewing requests for special consideration and supporting documentation and communicating with students about their requests; communicating with faculty regarding approval of requests for special consideration; liaising with internal and external offices, including College Registrars' Office, Health and Wellness, and Accessibility Services, about submitted documentation for requests and special consideration Collaborating with Recruitment and Admissions, forwarding calls and emails, and providing updates and information to potential applicants Collecting and distributing examination papers to/from instructors; obtaining course information and materialsfrom instructors; working with the Enrolment and Records Coordinator to support the collection and recording of deferred exams petitions, and aiding in guaranteed admissions checks Supporting event and program logistics; liaising with students and faculty to coordinate program activities and events Creating communication materials; providing data on advising appointments and requests for special consideration for reports; maintaining course information on student information systems Providing support to the Operations unit by being a point of contact on building concerns, outages, supplies and suggestions for office improvements. Communicate any building issues clearly with engineers and property managers Essential Qualifications: Advanced College Diploma (3 years) or acceptable combination of equivalent education and experience Minimum two (2) years related work experience in a University setting Excellent computer skills, including MS Office and e-mail Well-developed oral and written communication skills Initiative, discretion and ability to work with limited supervision Good judgment and ability to interact with others with tact, courtesy, andpatience Demonstrated ability to organize and prioritize work Ability to work under pressure and with a large volume of work Assets (Nonessential): Working knowledge of ROSI or similar system To be successful in this role you will be: Accountable Courteous Diplomatic Organized Punctual Responsible Closing Date: 09/22/2026, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Continuing Schedule: Full-TimePay Scale Group & Hiring Zone: USW Pay Band 08 -- $63,963. with an annual step progression to a maximum of $81,797. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Student ServicesRecruiter: Jen Salerno Lived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Job descriptions are available upon request for internal applicants.

Ce que vous ferez

The Program Services Representative serves as the primary point of contact for student and faculty inquiries, providing guidance on program requirements and policies. They also manage administrative tasks such as scheduling appointments, coordinating event logistics, and supporting the operations unit with building-related concerns.

Exigences

Candidates must possess an Advanced College Diploma and at least two years of relevant work experience in a university setting. Strong proficiency in MS Office, excellent communication skills, and the ability to handle high-volume workloads with discretion are required.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Administrative Support · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• record keeping · Souhaitée
• MS-Office · Souhaitée
• Communication · Souhaitée
• Prioritization · Souhaitée
• Saisie de données · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Administrative support
• Communication
• Organization
• Prioritization
• Problem solving
• Data entry
• Event coordination
• MS Office
• Student advising
• Record keeping
• Interpersonal skills
• Attention to detail
• Time management
• Conflict resolution
• Academic Advising
• Tactfulness
• Diplomacy
• Research
• Management
• Computer Literacy
• Job Evaluation
• Operations
• Student Information Systems
• Scheduling
• Advising

Domaines d’emploi

• Education
• Administrative
• Customer Service & Support
• Management & Leadership
• Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives