Student Support Coordinator

Résumé du poste

The Student Support Coordinator manages complex, high-risk student issues by providing case management, crisis intervention, and support for students impacted by trauma or violence. They coordinate care through campus and community referrals while delivering educational programming to improve student success and retention.

Détails du poste

The Division of Student Affairs helps to transforms students' lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services. The Student Services department includes a diverse range of services including Health, Counselling, Residence, the Resource Centre for Students with Disabilities, the Office of Student Life, Academic Advising, and International Student Services. The Office of Student Life (OSL) is responsible for the investigation and resolution of non-academic student misconduct allegations. Working closely with our campus partners, OSL supports the coordination and response for high-risk non-academic student issues that require case management support. OSL provides pro-active educational programming for students by developing and delivering programs to advance UVic's response to student mental health issues, sexualized violence awareness and prevention and in other areas that impact the student experience. Working closely with our campus partners, OSL supports the coordination and response to high-risk non-academic student issues that require case management support. Role The Student Support Coordinator serves the university and its students by coordinating prevention, intervention, and support efforts across campus and community systems to assist at-risk students and students facing crises, and other life traumas. The Student Support Coordinator plays a key role in the management of complex/high-risk student issues including: providing ongoing support and guidance for students impacted by sexualized/physical violence in understanding reporting options, and accessing campus/community support resources; gathering information on complex and multi-dimensional student matters in order to help identify support/resource options for students; serving as the university's central point of contact for liaising with students/families in complex student matters; and coordinating care, implementing referrals and following-up on student issues requiring case management support. The Student Support Coordinator enhances student success and retention by: providing dedicated advice to students who are experiencing a variety of significant emotional, social, behavioural and non-academic concerns; helping such students identify and understand their options to make informed decisions; providing critical non-academic case management support and coordination for students with complex needs; providing expertise, consultation and advice in the management of complex student matters which may include assisting students in significant distress or students experiencing trauma to understand their options; and implementing effective case management processes that align with various university policies, practices and strategic plans. The Student Support Coordinator will possess a demonstrated ability to multi-task and manage a diverse caseload. This position requires excellence in the facilitation of on-campus and community referrals, care coordination, planning and crisis management. May be required to work outside of regular work hours (8:30-4:30) on evenings and weekends or on an identified rotating on-call schedule. This position requires a Masters' degree in a related field (e.g., social work, public health, counselling psychology, etc.) and a minimum of 5 years practical work-related experience managing and responding to sexualized/physical violence situations within university-aged populations, with advanced knowledge and skill in trauma-informed practices. This Position Requires Experience Managing responses to crises; Supporting and referring complainants, respondents and witnesses of sexualized/physical violence to a wide range of support services; Supporting others in navigating complex processes; Handling highly sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality; Developing/implementing case management processes/practices in a post-secondary or similarly complex environment ((e.g., health authority, government, sexual assault centre, etc.); and Using advanced de-escalation techniques, mediation and conflict resolution skills. This Position Requires Knowledge Of Advanced de-escalation techniques, mediation and conflict resolution skills; Current trauma-informed practices and the differential impacts of trauma caused by sexualized/physical violence on students; Human rights and privacy legislation; Local community-based resources and ability to foster and maintain effective working relationship with community based partners; Administrative and computer software applications including case management tracking system; and Unique issues facing university students and knowledge of the intersecting nature of student health and wellness This Position Also Requires Strong interpersonal and communication skills; An ability to explain and implement complex decisions; An ability to work in an unpredictable setting with complex, sensitive and high-profile topics; Experience working as part of a case management team; Knowledge of student development theory, including the particular needs of students with disabilities, LGBTQ+, graduate, Indigenous and international students, and other diverse populations; Ability to provide triage assessment, risk assessment and crisis intervention; Strong critical-thinking skills and creative problem-solving; Ability to assess and support students sensitively, effectively, respectfully and discreetly; Demonstrated experience in handling highly-sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality; Ability to work within and assist others in navigating through complex systems; understanding of treatment programs, mental health terminology, including diagnostic categories; Knowledge of local community-based resources and ability to foster and maintain effective working relationship with community based partners; Knowledge of human rights and privacy legislation; Willingness to work with underserved and under-represented student populations; and Administrative and computer application skills required to effectively implement and maintain a case management tracking system The Following Are Considered To Be Assets Experience working with a wide range of diverse constituents; and Training in post-secondary threat, violence and risk assessment. An equivalent combination of education, training, and experience may be considered.

Ce que vous ferez

The Student Support Coordinator manages complex, high-risk student issues by providing case management, crisis intervention, and support for students impacted by trauma or violence. They coordinate care through campus and community referrals while delivering educational programming to improve student success and retention.

Exigences

Requires a Master's degree in a related field such as social work or counselling psychology and at least 5 years of experience managing sexualized or physical violence situations. Candidates must possess advanced skills in trauma-informed practices, de-escalation, and navigating complex institutional systems.

Compétences indiquées

• crisis intervention · Souhaitée
• Résolution de problèmes · Souhaitée
• case management · Souhaitée
• Critical Thinking · Souhaitée
• interpersonal communication · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case Management
• Crisis Intervention
• Trauma-Informed Practice
• De-escalation Techniques
• Conflict Resolution
• Risk Assessment
• Mediation
• Triage Assessment
• Student Support
• Interpersonal Communication
• Confidentiality
• Referral Coordination
• Problem Solving
• Critical Thinking
• Privacy Legislation
• Human Rights Knowledge

Domaines d’emploi

• Social Services
• Education
• Healthcare
• Management & Leadership
• Government & Public Sector