Inside Sales Representative

Who we are: At Upper Canada Forest Products, we're more than a leading North American distributor of specialty wood products—we're a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we've built an organization where your contributions truly matter. Position: Customer Experience Location: Kelowna, BC Employment Type: Full-time, Onsite Vacancy: This posting is for an existing, currently open position. Requirements Deliver the Difference with us: As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience. The Customer Experience Representative's responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers. Your Role & Impact: Deliver exceptional and quality customer service to existing customers and clients. Handle inbound sales inquiries and customer inquiries. Process and enter sales orders. Resolve order-related issues (delays, credits, and returns). Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success). Actively sell and grow an existing account base Become a brand ambassador with a comprehensive knowledge of our products and specifications Provide overall sales support to the outside sales team. Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations What Makes You Stand Out: Driven, positive and energetic individual. Ability to resolve problems and conflicts as they occur. Proven experience in sales and/or the building products industry. Passion for relationship building. Ability to work in a fast paced, team driven environment. Hard working and entrepreneurial. Benefits Why Join Upper Canada Forest Products? People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities AI Usage & Disclosure: This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.

The Customer Experience Representative is responsible for delivering exceptional customer service, handling sales inquiries, processing orders, and resolving order-related issues. They will also collaborate with cross-functional teams and actively sell to grow an existing account base.

Candidates should be driven, positive, and energetic, with proven experience in sales or the building products industry. A passion for relationship building and the ability to work in a fast-paced environment are also important.

• Competitive Pay • Comprehensive Family Benefits • Tuition Reimbursement

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Sales
• Problem Solving
• Relationship Building
• Teamwork
• Product Knowledge
• Account Management
• Collaboration
• Process Improvement
• Communication
• Sales Support
• Order Processing
• Conflict Resolution
• Logistics Coordination
• Vendor Management
• Entrepreneurial Mindset

• Sales
• Customer Service & Support
• Logistics
• Manufacturing
• Environmental & Sustainability

Expérience minimale

0+ ans

Postuler avant le

15 déc. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte