Customer Service Representative - Bilingual French # 26-19007

Duration: 07/13/2026 to 12/31/2026 (extension and conversion possible) Schedule: 8:30 AM – 4:30 PM | Hybrid (4 days onsite Mon–Thu, Friday remote) Job Description: • Our client is seeking a Bilingual Operations Support Specialist to provide operational support and perform general to specialized transaction processing activities within the mortgage and discharge operations team. • The role involves reviewing statements, issuing documents, validating information, processing transactions, and ensuring adherence to service level agreements in a fast-paced, high-volume environment. • This is a 100% back-office position with minimal meetings and significant exposure to banking operations, customer data, and internal stakeholders. • Candidates will receive approximately two months of training and will have opportunities for extension, conversion, and professional networking. Responsibilities: • Execute transactions accurately, efficiently, and within established service level agreements. • Review statements, documentation, and mortgage-related records for completeness and accuracy. • Issue and process required operational documents. • Validate incoming information and process adjustments within designated authority levels. • Investigate, identify, and escalate operational issues, exceptions, and high-risk activities when appropriate. • Respond to internal and external stakeholder requests in a timely and professional manner. • Support business partners with transaction processing and operational inquiries. • Maintain confidentiality and ensure compliance with internal policies, regulations, and operational procedures. • Contribute ideas for process improvements and service delivery enhancements. • Manage workload effectively while balancing quality, productivity, and turnaround times. • Utilize multiple systems simultaneously and adapt to changing processes and procedures. Experience: • Must have 2-4 years of experience in banking, financial services, or a related financial institution environment. • Must be bilingual in English and French, both written and verbal. • Must have experience reviewing documentation and processing financial transactions. • Must be proficient in Microsoft 365 applications including Excel, Word, and Outlook. • Must be highly detail-oriented with strong accuracy and multitasking abilities. • Must demonstrate the ability to learn and navigate multiple internal systems. • Experience working in mortgage operations is highly preferred. • Exposure to trade processing, loans, deposits, swaps, forwards, money market products, or foreign exchange products is considered an asset. • Previous experience in a high-volume operational environment is preferred. Skillsets: • Bilingual communication skills in English and French (written and verbal) • Microsoft 365 (Excel, Word, Outlook) • Documentation review and processing • Banking and financial operations knowledge • Mortgage operations knowledge (preferred) • Strong analytical and quantitative abilities • Attention to detail and accuracy • Time management and organizational skills • Ability to manage strict deadlines and high-volume workloads • Multitasking and adaptability • Strong problem-solving and escalation skills • Team collaboration and stakeholder communication • Ability to work independently and in a team environment • Tech-savvy with the ability to learn new systems quickly Education: • Post-Secondary Education required About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. Recruiter Details: Name: Shubham Deep Gautam Email: shubham.gautam@ustechsolutionsinc.com Internal ID: # 26-19007

The role provides operational support for mortgage and discharge operations, focusing on transaction processing and document validation. Responsibilities include reviewing statements, issuing operational documents, and ensuring adherence to service level agreements in a high-volume environment.

Candidates must be bilingual in English and French with 2-4 years of experience in banking or financial services. A post-secondary education and proficiency in Microsoft 365 are required, with mortgage operations experience highly preferred.

• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft WordSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual English and French
• Microsoft 365
• Excel
• Word
• Outlook
• Documentation Review
• Financial Transaction Processing
• Banking Operations
• Mortgage Operations
• Analytical Abilities
• Quantitative Abilities
• Time Management
• Problem Solving
• Stakeholder Communication
• Multitasking
• Attention To Detail

• Finance & Accounting
• Customer Service & Support
• Administrative

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte