Agent, Call Centre

Résumé du poste

The Call Centre Agent is responsible for meeting sales and customer service goals while handling vacation package bookings. They must maintain accurate knowledge of products and policies to provide efficient service to travel agencies and consumers.

Détails du poste

JOB TITLE: Agent, Call Centre POSITION STATUS: Permanent, Full-time (37.5 hrs per week) DEPARTMENT: Call Centre LOCATION: Montreal, Quebec Shift type: Days, evenings, weekends, statutory holidays Training: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm WHO WE ARE At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go. WHAT YOU'LL BE DOING Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives; Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike; Utilize selling and upselling techniques to close the sale of vacation package bookings Maintain a high level of professionalism in all communications and customer satisfaction. Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems; Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices; Ensure customers are informed of all relevant reservation details and products; Maintain a current and accurate knowledge of all our products, booking procedures and policies and applying this information through the booking process; Observe all procedures in handling reservations and related activities; Perform other tasks as assigned by immediate superior. WHAT YOU BRING TO THE TEAM College diploma in Tourism or relevant work experience; Sales experience with the ability to recognize sales opportunities; Exceptional attention to detail and organizational skills, strong verbal and written communication skill. Bilingualism (English and French) and strong communication skills; Working proficiency of reservation systems (Ex: TTS), an asset. Available to work flexible schedules, evenings and weekends Available for a 6-12 week training program from Monday to Friday (may include evenings & weekend) WHY WORK WITH US? Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service $1 Shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts Company pension plan with employer match Employee Share Ownership Plan Tuition reimbursement of up to $5000 per year Wellness Reimbursement for expenses of up to $300 per year We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family We offer training and development tools to help unlock your full potential Please note that these benefits apply to permanent, full-time employees. Visit our Careers page for a full list of benefits. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine. We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Linguistic Requirements When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Ce que vous ferez

The Call Centre Agent is responsible for meeting sales and customer service goals while handling vacation package bookings. They must maintain accurate knowledge of products and policies to provide efficient service to travel agencies and consumers.

Exigences

Candidates must possess a college diploma in Tourism or relevant experience and be bilingual in English and French. The role requires availability for a full-time training program and flexible scheduling including evenings and weekends.

Avantages

• Employee travel program • Shift premium • Company pension plan • Employee share ownership plan • Tuition reimbursement • Wellness reimbursement • Health insurance • Dental insurance

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée
• Upselling · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Sales
• Upselling
• Communication
• Bilingualism
• Attention to detail
• Organizational skills
• Reservation systems
• Problem solving
• Professionalism
• Workplace Inclusivity
• Organizational Skills
• Bilingual (French/English)
• Multilingualism
• Customer Service
• Training And Development
• Selling Techniques
• Writing
• Reservations
• Enthusiasm
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Sales
• Hospitality
• Transportation
• Call Centre Agent
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives