Lead Coordinator, Product Integration (12-month)

Résumé du poste

The Lead Coordinator is responsible for the integration, setup, and maintenance of supplier contracts and product information within reservation systems. They act as a subject matter expert, providing guidance to the team and collaborating with internal departments to ensure data accuracy and system functionality.

Détails du poste

WHO WE ARE At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go. Don’t miss this opportunity! Submit your application by September 24, 2026 to be considered for this exciting opportunity. JOB TITLE : Lead Coordinator, Product Integration POSITION STATUS : Temporary (12-month) DEPARTMENT : Product / Sun LOCATION : Montreal or Mississauga The Lead, Coordinator, Product Integration is responsible for the successful integration, setup, and maintenance of supplier contracts and product information within the company’s reservation systems. The role serves as the department Subject Matter Expert (SME) for product integration, supplier connectivity, system loading, and data quality. The Lead provides guidance, training, and support to the team, ensuring products are loaded accurately, efficiently, and in accordance with established business processes. The role works closely with Product, Supply, IT, BI, Finance, Customer Service, and other internal teams to resolve issues, improve system functionality, support new initiatives, and ensure products are available for sale and perform as intended. WHAT YOU'LL BE DOING Act as the Subject Matter Expert (SME) for product integration, system loading, supplier connectivity, and TTS. Coordinate the setup, integration, and maintenance of supplier contracts and product information in the reservation system. Load and maintain hotels, transfers, excursions, rates, availability, promotions, discounts, and other product information, ensuring accuracy. Review supplier contracts and translate contract information into the appropriate system requirements. Build and maintain supplier mappings and connectivity to ensure accurate rates and product information are available for sale. Provide day-to-day support and troubleshooting for product loading, mapping, connectivity, and system-related issues. Work with IT to identify and resolve system issues and recommend improvements to system functionality. Test new products, supplier connections, system changes, and new initiatives to ensure everything is working correctly before launch. Review data and system setup to identify errors, discrepancies, and potential financial or operational impacts. Train and support team members on system loading, supplier interfaces, mapping, connectivity, and best practices. Create and maintain process documentation and provide guidance to the team as needed. Prepare and analyze reports to support daily operations, product performance, and business decisions. Work closely with Product, Supply, IT, BI, Finance, Customer Service, and other teams to resolve issues and support business needs. Work with BI to improve existing reports and develop new reporting as required. Look for ways to improve processes, reduce errors, and make product integration more efficient. Respond to internal and external product-related questions and provide support as required. Take on ad hoc projects and other responsibilities as required WHAT YOU BRING TO THE TEAM College diploma in Travel & Tourism, Business, Aviation, or a related field, or 3+ years of relevant experience in the travel, tourism, aviation, or reservations industry. Experience working with reservation systems and product loading; TTS experience is an asset. Good understanding of supplier contracts, rates, availability, promotions, and product setup. Experience with supplier connectivity, Channel Managers, interfaces, mapping, or system integrations. Strong Excel and general Microsoft Office skills; experience with BI/reporting tools is an asset. Strong attention to detail and ability to work accurately with large amounts of data. Good analytical and problem-solving skills. Strong organizational skills with the ability to manage multiple priorities and deadlines. Good written and verbal communication skills. Ability to work independently while also being a strong team player. Comfortable working in a fast-paced environment and adapting to changing priorities. French and/or Spanish is an asset. WHY WORK WITH US? Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family We offer training and development tools to help unlock your full potential Please note that these benefits apply to permanent, full-time employees. Visit our Careers page for a full list of benefits. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine. We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Linguistic Requirements When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Ce que vous ferez

The Lead Coordinator is responsible for the integration, setup, and maintenance of supplier contracts and product information within reservation systems. They act as a subject matter expert, providing guidance to the team and collaborating with internal departments to ensure data accuracy and system functionality.

Exigences

Candidates must have a college diploma in a relevant field or at least 3 years of experience in the travel or reservations industry. Proficiency in reservation systems, supplier connectivity, and Microsoft Excel is required, along with strong analytical and organizational skills.

Avantages

• Travel privileges • Health insurance • Dental insurance • Training and development tools

Compétences indiquées

• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Microsoft Excel · Souhaitée
• Reporting · Souhaitée
• Microsoft Office · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Product integration
• Reservation systems
• Supplier contract management
• Data quality
• System loading
• Supplier connectivity
• Excel
• Microsoft Office
• Business intelligence
• Reporting
• Analytical skills
• Problem-solving
• Communication skills
• Organizational skills
• Teamwork
• Workplace Inclusivity
• Organizational Skills
• Tourism
• Business Decisions
• Business Intelligence
• Multilingualism
• Business Process
• Customer Service
• Training And Development
• Data Quality
• Finance
• Spanish Language
• Sales
• French Language
• Problem Solving
• Operations
• System Requirements
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Process Improvement
• Reservations
• Enthusiasm
• Reporting Tools
• Detail Oriented

Domaines d’emploi

• Logistics
• Administrative
• Data & Analytics
• Hospitality
• Management & Leadership
• Product Integration Manager
• Configuration Analyst / Specialist
• Systems Analysts
• Computer Systems Analysts