Manager, Cruise Services

Résumé du poste

Leads the planning, coordination, and oversight of cruise operations and service delivery at the Canada Place Cruise Ship Terminal. Accountable for ensuring efficient terminal operations, managing contractor performance, and maintaining strong relationships with cruise lines and government agencies.

Détails du poste

Detailed Job Description Where your career meets Canada’s future At the Vancouver Fraser Port Authority, the work we do matters. Every day, our people help connect Canada to global markets, strengthen supply chains, support sustainable growth, and shape the future of Canada’s largest port. If you're looking for purposeful work where your contributions make a difference, you'll find it here - supported by a team that is collaborative, innovative, and committed to excellence. Why join us At The Port Authority, We’re Committed To Delivering An Employee Experience That Is As Rewarding As The Work Itself. We Offer Meaningful work that contributes to Canada’s trade and economic prosperity Opportunities for learning, development, and career growth A collaborative and inclusive workplace culture Competitive compensation and comprehensive benefits Flexible programs that support employee wellbeing and work-life integration Ensure the smooth flow of trade that supports businesses and communities across Canada. Safety, precision, teamwork, and a data-driven approach are central – your decisions have immediate, visible impact. Build a career with purpose If you’re looking for work that is meaningful, challenging, and connected to something bigger, we’d love to hear from you. Join us and discover how your career can help shape Canada’s future. The Manager, Cruise Services leads the planning, coordination and oversight of cruise operations and service delivery at the Canada Place Cruise Ship Terminal on behalf of the Vancouver Fraser Port Authority. The role is accountable for ensuring efficient terminal operations, effective stakeholder and customer relationships, sound contractor oversight, and the ongoing development of processes, protocols and infrastructure improvements that support a safe, reliable and high-quality cruise experience. What Success Looks Like Lead the safe, efficient and reliable operation of the Canada Place Cruise Ship Terminal, ensuring high service standards and effective use of terminal capacity and infrastructure. Oversee seasonal readiness and day-of-operation planning with cruise lines, government agencies, service providers and stakeholders to ensure seamless passenger and terminal operations. Lead contingency planning and coordinated responses to operational disruptions, incidents and emerging issues, ensuring effective communication, escalation and resolution. Drive continuous improvement initiatives that enhance operational performance, passenger flow, terminal capacity, service delivery and the overall cruise experience. Manage the cruise ship services and terminal management contract, monitoring operational, service and financial performance while ensuring contractual obligations and service standards are achieved. Establish performance metrics, reporting frameworks and governance processes to strengthen contractor accountability and support continuous improvement. Oversee cruise-related service providers and operational agreements, ensuring safe, effective and compliant service delivery. Build and maintain strong relationships with cruise lines, government agencies, terminal partners, transportation providers and other stakeholders to support operational excellence and business objectives. Represent cruise operations in industry forums, stakeholder committees, customer engagements and operational negotiations, serving as a key ambassador for VFPA. Provide operational leadership and subject matter expertise for infrastructure, capital and technology initiatives, ensuring effective planning, implementation, operational readiness and integration of new assets and systems. Qualifications Must have a university degree in Business Administration, Transportation, Engineering, Supply Chain Management, Logistics or another appropriate related discipline. An equivalent combination of education and directly related experience may be considered. Must have a minimum of five (5) years of progressively responsible leadership experience in transportation, port or terminal operations, logistics, cruise operations or related transportation sectors. Demonstrated experience leading complex operational initiatives, projects or programs involving multiple internal and external stakeholders. Strong knowledge and experience in multimodal supply chain operations, transportation systems, terminal operations, infrastructure interfaces and operational performance. Experience providing operational advice, recommendations and decision support to management or senior leadership. Experience developing and managing relationships with a broad range of industry, government, regulatory and operational stakeholders, an asset. Experience in both tourism/cruise and cargo supply chain environments is considered an asset. Demonstrated experience managing employees and providing direction, performance management, coaching and development, an asset. Location: Vancouver, Canada Job type: Exempt, Full-Time, Permanent, Hybrid Working environment: Normal office environment with requirement for occasional work off-site, in the evenings, on weekends, and/or some travel. Marine Transportation Security Clearance: The incumbent must obtain and maintain a valid Marine Transportation Security Clearance as this position is required to access restricted areas/information as defined by the Marine Transportation Security Regulations. This is Canadian-based employment, and all employees are expected to maintain legal eligibility to work in Canada. Applicants advancing in the hiring process may be subject to technical assignments, psychometric assessments, and/or background checks, including but not limited to criminal record, credit, and/or reference checks. At the Vancouver Fraser Port Authority, we are dedicated to employment equity and a workplace reflective of the diversity of our port community. We believe our strength comes from the diverse perspectives, experiences, and backgrounds of our people. We welcome applications from all qualified candidates, including Indigenous Peoples, women, persons with disabilities, racialized individuals, members of the 2SLGBTQIA+ community, and other equity-deserving groups. Reasonable accommodation can be provided in the selection process and while working with the port authority. If you require assistance with applying to our openings or are seeking accommodations to apply in an alternative format, please contact us through a confidential, secure inbox at accessibility@portvancouver.com. We are committed to supporting your needs and will do our best to provide the necessary assistance. We recognize and acknowledge that we are located on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. To learn more about our First Nation relations and commitment to reconciliation, please visit our website.

Ce que vous ferez

Leads the planning, coordination, and oversight of cruise operations and service delivery at the Canada Place Cruise Ship Terminal. Accountable for ensuring efficient terminal operations, managing contractor performance, and maintaining strong relationships with cruise lines and government agencies.

Exigences

Requires a university degree in Business, Transportation, Engineering, or a related field, along with at least five years of leadership experience in port or terminal operations. Candidates must be able to obtain a Marine Transportation Security Clearance and have a proven track record of managing complex operational initiatives.

Avantages

• Competitive Compensation • Comprehensive Benefits • Learning And Development Opportunities • Flexible Programs For Wellbeing And Work-life Integration

Compétences indiquées

• Gestion de la chaîne d’approvisionnement · Souhaitée
• Regulatory Compliance · Souhaitée
• Leadership · Souhaitée
• Logistique · Souhaitée
• Gestion de projet · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Cruise Operations
• Terminal Management
• Stakeholder Management
• Contractor Oversight
• Contingency Planning
• Operational Performance Metrics
• Infrastructure Planning
• Logistics
• Supply Chain Management
• Leadership
• Project Management
• Regulatory Compliance
• Customer Service Delivery
• Multimodal Transportation
• Performance Management
• Strategic Planning

Domaines d’emploi

• Transportation
• Logistics
• Management & Leadership
• Government & Public Sector
• Security & Safety