Customer Service Advisor (Service, Rentals, Parts)

Résumé du poste

The role involves managing customer requests for service, rentals, and parts while ensuring high satisfaction and low dispatch errors. The advisor is responsible for qualifying technical needs and converting incoming requests into sales opportunities.

Détails du poste

Essential Experience in customer service Ability to handle multiple requests simultaneously Clear and structured communication Strong proficiency with computer tools Strong Assets Experience as a technician (RV, automotive, electrical, or similar) Understanding of systems (12V, components, installations) Ability to quickly understand a client’s technical needs Profil Behavioral Profile Structured and organized Quick in analysis and decision-making Solution- and efficiency-oriented Comfortable in a dynamic environment Key Performance Indicators (KPIs) KPI Customer response time < 24h Quality of qualification Reduction in dispatch errors Customer satisfaction High / positive follow-up Sales opportunities Conversion on incoming requests Organization Zero omissions / rigorous follow-up

Ce que vous ferez

The role involves managing customer requests for service, rentals, and parts while ensuring high satisfaction and low dispatch errors. The advisor is responsible for qualifying technical needs and converting incoming requests into sales opportunities.

Exigences

Candidates must have essential customer service experience and strong computer skills. Technical experience in RV, automotive, or electrical systems is considered a strong asset.

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Multitasking
• Structured Communication
• Computer Proficiency
• Technical Analysis
• Decision Making
• Solution Orientation
• Organization

Domaines d’emploi

• Customer Service & Support
• Trades
• Sales