Client Service Representative - Marda Loop Animal Hospital

Marda Loop Animal Hospital is currently welcoming a full time Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated! Create a warm and welcoming environment for our patient and pet parents Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality or retail is an asset! No experience with animals, no problem, so long as you love pets! What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you! A caring culture of Wellness and Appreciation! RRSP Employer 5 % Match Program – saving for your future just got easier! Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps! Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The role focuses on providing a welcoming environment for clients and pets while managing front-desk operations. Key duties include scheduling appointments, handling billing, and assisting veterinary staff with various tasks.

Candidates should possess excellent customer service skills and an aptitude for putting people at ease. Previous experience in hospitality or retail is considered an asset, though no prior animal experience is required.

• RRSP Employer 5% Match Program • Competitive wages and benefits • Annual uniform allowance • Career development opportunities • Referral Bonus Rewards • Community give back initiatives • Personal pet care discounts • Shopping discounts • Wellness apps

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Appointment Scheduling
• Multiline Phone Systems
• Invoicing
• Billing
• Email Correspondence
• Patient Admission
• Patient Discharge
• Organization
• Empathy
• Communication
• Time Management

• Customer Service & Support
• Healthcare
• Administrative
• Hospitality
• Retail

Expérience minimale

0+ ans

Postuler avant le

23 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level