Veterinary Reception, Client Care, Alta Vista Specialty and Emergency Veterinary Centre (Casual)

Résumé du poste

The veterinary receptionist is responsible for managing daily hospital operations, including client communication, appointment scheduling, and billing. They also provide essential support to veterinary staff by assisting with patient treatments and maintaining the cleanliness of the facility.

Détails du poste

Veterinary Reception, Client Care Location: Ottawa, ON Compensation: $17.85 to $25.00 per hour, depending on experience Employment Type: Casual/Relief Position Type: Existing position Alta Vista Specialty & Emergency Veterinary Centre is currently recruiting for a customer service-focused Veterinary Receptionist to join our team. This opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are; Create a warm and welcoming environment for our patients and pet parents Assisting veterinary staff with various tasks and treatments when required Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment Strong organizational skills General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments What We Can Offer You Competitive compensation that reflects your skills, experience, and the role. RRSP Employer Group Match Program (5%) to help you save for the future. Paid time off for continuing education, vacation, sick days, and personal wellness days. Annual CE Allowance. Benefits: Minimum 24 hours per week for eligibility, with flexible options. Paid annual certification memberships and uniform allowance. Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness. Various career development pathways. Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Click “Apply Now” If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Ce que vous ferez

The veterinary receptionist is responsible for managing daily hospital operations, including client communication, appointment scheduling, and billing. They also provide essential support to veterinary staff by assisting with patient treatments and maintaining the cleanliness of the facility.

Exigences

Candidates must possess strong organizational and customer service skills with the ability to manage a multiline phone system and office software. A willingness to learn veterinary medical procedures and assist with patient care is required for this role.

Avantages

• RRSP Employer Group Match Program • Paid time off • Continuing education allowance • Paid annual certification memberships • Uniform allowance • Virtual health care • Employee Assistance Program • Pet care discounts • Shopping discounts

Compétences indiquées

• Service à la clientèle · Souhaitée
• Appointment Scheduling · Souhaitée
• Housekeeping · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée
• Billing · Souhaitée
• invoicing · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Veterinary reception
• Multiline phone system
• Appointment scheduling
• Invoicing
• Billing
• Data entry
• Email correspondence
• Housekeeping
• Medical office procedures
• Patient admission
• Patient discharge
• Organizational skills
• Communication

Domaines d’emploi

• Healthcare
• Customer Service & Support
• Administrative