Veterinary Receptionist, Carp Road Animal Hospital

Veterinary Receptionist, Client Care Coordinator Location: Stittsville, ON Compensation: $17.85 to $25.00 per hour, depending on experience Employment Type: Full-time Position Type: Existing position Carp Road Animal Hospital is currently welcoming a Client Care Coordinator to join our team. This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! Create a warm and welcoming environment for our patients and pet parents Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous veterinary assistant or customer service experience is an asset What VCA Canada Offers A caring culture of Wellness and Appreciation! RRSP Employer 5 % Match Program – saving for your future just got easier! Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps! Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

The Client Care Coordinator is responsible for creating a welcoming environment for pets and owners while managing the front-desk operations. Key duties include scheduling appointments, handling billing and invoicing, and managing communications via phone and email.

Candidates should possess excellent customer service skills and the ability to handle a multiline phone system. Previous experience as a veterinary assistant or in customer service is considered an asset.

• RRSP Employer 5% Match Program • Competitive Wages • Health Benefits • Annual Uniform Allowance • Career Development • Employee Assistance Program • Referral Bonus • Community Give Back Initiatives • Personal Pet Care Discounts • Shopping Discounts • Wellness Apps

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Multiline Phone Systems
• Appointment Scheduling
• Invoicing
• Billing
• Email Management
• Client Communication
• Patient Admission
• Patient Discharge
• Organization
• Empathy
• Housekeeping

• Healthcare
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine