Veterinary Receptionist, Client Care, Lawrence Veterinary Clinic

Veterinary Receptionist, Client Care Location: Toronto, ON Compensation: $17.85 to $25.00 per hour depending on experience and skills Employment Type: Full-time Role Type: Existing Lawrence Veterinary Clinic is currently welcoming for a customer service-focused Client Care Specialist, Receptionist to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciate! Create a warm and welcoming environment for our patients and pet parents Assist veterinary staff with various tasks and treatments Ability to answer a multi-line phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment Strong organizational skills General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments What VCA Canada Offers A caring culture of Wellness and Appreciation! RRSP Employer 5 % Match Program – saving for your future just got easier! Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps! Click “Apply Now” Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The role focuses on providing a welcoming environment for clients and pets while managing the daily operations of the hospital. Key duties include scheduling appointments, handling billing and invoicing, and assisting veterinary staff with various treatments.

Candidates must possess excellent customer service skills and a strong aptitude for putting people at ease. Organizational skills and a willingness to learn veterinary services and medical office procedures are required.

• RRSP Employer 5% Match Program • Competitive wages and benefits • Annual uniform allowance • Career development • Employee Assistance Program • Referral Bonus Rewards • Community give back initiatives • Personal pet care discounts • Shopping discounts • Wellness apps

• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Multi-line Phone Systems
• Appointment Scheduling
• Invoicing
• Billing
• Email Correspondence
• Organization
• Patient Admission
• Patient Discharge
• Client Relations

• Healthcare
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level