Account Manager, Partners

Department: Account Management Location: Canada - Remote (0002) Compensation: $77,180 - $104,420 / year Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. The Account Manager, Partners serves as the primary point of contact for a portfolio of Vena customers who have relationships with Vena’s Partners, focused on delivering an outstanding customer experience while driving net revenue growth through renewals, cross-sell, and upsell opportunities. In this strategic role, the Account Manager, Partners builds trusted, multi-threaded relationships at all levels within customer organizations and within Vena’s Partners. When appropriate, act as a link between customers, partners and Vena’s internal teams, ensuring satisfaction, value realization, and long-term success. How You'll Make An Impact Customer Relationship Management: Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. Revenue Retention and Growth: Through territory planning, manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy for your customer portfolio. Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. Maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed, to secure opportunities in a predictable manner. Address SLA, security/compliance requests, invoice collections issues, and/or other commercial terms as needed to support Vena’s revenue goals. Customer Health: Utilize data-driven insights by leveraging technology and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics. Proactively identify risks and take steps to prevent churn (cancellation or downsell of services) with support from Vena’s Customer Success team members and relevant cross-functional teams to ensure customer satisfaction, adoption, and value realization goals are met. Collaboration with Partners: Responsible for working with Vena’s partners and building relationships and join portfolio and/or account plans with them. Collaboration with Internal teams: Partner with cross-functional departments that support delivering an exceptional customer experience including Solutions, Customer Success, Professional Services, Application Support, Marketing, Product and Technology, Finance, and Operations to proactively address any potential churn risks, ensuring customer satisfaction and retention with a focus on net revenue growth Enablement: Embrace a growth mindset by actively engaging in learning and development opportunities, while also occasionally leading or supporting internal enablement or training initiatives to enhance team efficiency, drive productivity, and mentor junior team members. Other duties, as assigned. We'd Love to See 3+ years of proven and consistent success managing the retention and growth strategy of an established client base or equivalent experience working directly in Sales, FP&A or corporate finance with a track record of exceeding targets and performance goals. Experience driving adoption and change management within tech organizations. You will ideally have applicable experience in “sell to a Finance audience” and Finance Process and Accounting expertise/knowledge. Drive performance through creativity, lead-by-example leadership, compelling communication and inspiration. You will have excellent presentation and communication skills with the ability to build initial and sustained relationships with senior management and C-suite Finance stakeholders. High level of organization in your workflows. You understand how to be responsible for a client portfolio and how to prioritize your time. Proven reputation as an account management professional who exemplifies Vena’s values. A growth mindset where you are committed to your own personal and professional development including the growth of those surrounding you. Team player who can also thrive in self-managed and independent environments Base salary range 77,180 - 104,420 CAD Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

The Account Manager, Partners acts as the primary contact for a portfolio of customers linked with Vena's Partners, focusing on delivering an excellent customer experience while driving net revenue growth through renewals, cross-sell, and upsell opportunities. This role involves building trusted relationships, acting as a link between customers, partners, and internal teams to ensure satisfaction and long-term success.

Candidates need 3+ years of proven success managing retention and growth for an established client base, or equivalent experience in Sales, FP&A, or corporate finance with a track record of exceeding targets. Essential skills include driving adoption, finance audience selling experience, excellent presentation/communication abilities, and a high level of organizational workflow management.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Customer Relationship Management
• Revenue Growth
• Renewals
• Cross-Sell
• Upsell
• Account Planning
• Discovery Sessions
• Trusted Advisor
• Quote To Order Process
• Forecasting
• SLA Management
• Data-Driven Insights
• Churn Prevention
• Partner Collaboration
• Enablement

• Sales
• Customer Service & Support
• Software

Expérience minimale

2+ ans

Postuler avant le

29 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Toronto, Ontario, Canada

Niveau d’expérience

Mid-Senior level