Venera S

In the early years of my career, much of my accumulated experience was gained operating hotels across China in major cities, covering Beijing, Guangdong & Shandong. From front office operations at Kande & Sofitel hotels, to quality assurance control at HNA & Hilton Group hotels. My current role as an early childhood educator marked another transition for me, including moving to Hong Kong and my recent experience working as a NET at the pre-school/kindergarten and education center.

• Souci du détail
• Communication bilingue
• Communication
• Service à la clientèle
• Anglais
• Premiers soins
• Français
• Google Workspace
• Leadership
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Résolution de problèmes
• Assurance qualité
• Vente
• Travail d’équipe
• Gestion du temps

1. Native English Teacher

   Babington Education

   oct. 2025 to juin 2026

   Hong Kong

   • phonics system RWI and Babington program, English Ladder course, and Speak Right for kids under 3 years old • RWI system and phonics system • Provide an authentic environment for children to learn English during free play • Student journalling • Report writing • Meeting with the centre manager to account for every single one of your students • Updating parents periodically (once a month)

2. Native English Teacher

   Hong Kong Taoist Association Yuen Yuen Kindergarten

   sept. 2024 to août 2025

   Hong Kong

   • Oversee the English department at a Hong Kong Kindergarten for children from 2 to 4 years old. • Designed lesson plans every week for submission and approval by the education board. • Parent-organized activities during school days or weekend arranged by the school • Lead and organize English lessons and activities in the classroom • Provide an authentic environment for children to learn English during free play • Teach after-school interest classes

3. Pre-school/ Kindergarten Teacher

   Sunkids Preschool

   mars 2023 to août 2024

   Hong Kong

   • Oversee the English department at a Hong Kong Kindergarten for children from 2-4 years old. • Designed lesson plans every week for submission and approval by the education board. • Parent Teach Associations • Grading and marking homework • Led and organized English lessons and activities in the classroom • Provided an authentic environment for children to learn English during free play • Teach after-school interest classes • Adapted lesson plans based on the ages and capabilities of individual students • Discussed and implemented measures to resolve concerns about students’ progress, behavior • Arranged and participated in the school’s outings • Assessments of kids' progress and parent-teacher meetings

4. Sales Manager

   Wanda Vista Hotel

   janv. 2019 to déc. 2021

   Beijing, China

   • Cold calls, arrangements, and meeting potential customers • Arranged meeting with VIP guests and companies • Completed the target of selling mooncakes and rice dumplings • Assisted FO and followed VIP guests' arrival • Successfully drove the arrival and departure of a VIP delegation of high-profile guests • Successfully guided the team during banquets organized • Worked closely with the FO team during high season and high occupancy • Engaged with customers during banquets and events • Implemented and launched the program membership benefits and enrollment

5. Quality Assurance Manager

   Hilton Qingdao Golden Beach

   janv. 2018 to janv. 2019

   Qingdao, China

   • Built Quality inspection check on daily basis • Quality Assurance program - Ensuring the business operates effectively by maintaining SOPs and standards to best represent the brand of the hotel • VIP delegation reception from arrival till departure experience • Achieved customer satisfaction rate on TripAdvisor.com • Taught the English language to hotel staff • Engaged with the HR department to arrange different types of training to improve service • Successfully drove the guest experience program to improve overall service experience • Successfully guided the team to follow SOP • Managed to get a high score during the “mystery guest” visit • Implemented and launched quality assurance program • Improved and optimized operational effectiveness • Oversee Operations - F&B / Housekeeping • Quality management and checked balances assures of service delivered

6. Quality Operations Manager

   Tangla Dongguan HNA Hotel

   juin 2015 to janv. 2018

   Dongguan, China

   • VIP and long-staying guests experience • Achieved ranking number 1 among hotels in the area on tripadvisor.com • Assisted related departments in terms of guest’s experience • VIP butler of famous Chinese celebrities • Successfully drove Guest experience program to improve overall service experience • Successfully handled guests’ complaints • Managed FO team during the night shifts preparing reports for morning EO session • Engaged with customers during banquets and events • Implemented and launched guests’ satisfaction program survey on online platform • Oversee and managed FO work during morning, afternoon and night shift • Coordinated guests check in and check out • Successfully drove FO team to meet the target of upselling

1. South Ural State University

   University degree, English and American literature; major in linguistics and languages (English and French)

   2006 to 2011

   University degree at English and American literature, major in linguistics and languages( English and French).

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