Transcription Services Representative

Résumé du poste

The representative will manage the transcription workflow by inputting data, assigning tasks to transcriptionists, and reviewing completed transcripts for accuracy. They will also serve as a point of contact for clients and government personnel to ensure the seamless delivery of legal documentation.

Détails du poste

Transcription Services Representative Job Description At Veritext, we focus on the details – so legal teams can focus on the case. About the role: Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Transcription Services Representative/Associate (Canada), you'll assist with court transcription orders. *This role will be filled at the Representative or Associate level, depending on experience. What you'll get to do: Inputting important information into a spreadsheet regarding the production of each audio recording received, transcriptionist information, and delivery of same. Downloading and checking new jobs coming in (correct audio and time estimates). Reviewing transcripts. Receive and download audio/paperwork. Review paperwork and audio. Enter requests into tracking sheet. Assign work to transcriptionists and upload. Received completed transcripts and review for completion. Create PDF document of transcript. Advise invoicing of page counts. Assisting with court transcription orders. Other duties as assigned. The kind of teammate we’re looking for: Excellent time management skills, organizational skills, and the ability to multi-task and prioritize work. Ability to communicate with all members of the public, government personnel, transcriptionists, and clients. Knowledge of numerous programs including, Access, Word, PDF, Excel is an asset Be courteous and helpful to all office staff, and any outside parties, including clients. Handle sensitive information in a confidential manner. Excellent written and verbal communication skills. Previous customer service is an asset. What’s in it for you: Competitive compensation and extended health coverage that includes medical, dental and vision benefits Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) Matched RRSP to help you save for your future Earned wage access: get a portion of the wages you earned prior to payday Hybrid or remote work structure for most roles (based on business needs) Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more Employee equity and referral programs: when we succeed, you succeed! Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Ce que vous ferez

The representative will manage the transcription workflow by inputting data, assigning tasks to transcriptionists, and reviewing completed transcripts for accuracy. They will also serve as a point of contact for clients and government personnel to ensure the seamless delivery of legal documentation.

Exigences

Candidates should possess excellent organizational and communication skills with the ability to prioritize tasks effectively. Proficiency in Microsoft Office programs and a background in customer service are considered strong assets for this role.

Avantages

• Medical insurance • Dental insurance • Vision insurance • Mental health benefits • Matched RRSP • Earned wage access • Paid time off • Paid parental leave • Tuition reimbursement • Employee equity program • Referral program • Training and development

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Multi-Tasking · Souhaitée
• Saisie de données · Souhaitée
• Microsoft Word · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Time management
• Organizational skills
• Multi-tasking
• Communication
• Microsoft Access
• Microsoft Word
• PDF software
• Microsoft Excel
• Customer service
• Confidentiality
• Transcription
• Data entry
• Court Reporting
• Litigation Support
• Organizational Skills
• Board Certified/Board Eligible
• Curiosity
• Time Off Management
• Mental Health
• Lawsuits
• Customer Service
• Creativity
• Data Security
• Legal Depositions
• Psychology
• Innovation
• Invoicing
• Mentorship
• Multitasking
• Time Management
• Verbal Communication Skills
• Scheduling
• Transcribing
• Prioritization

Domaines d’emploi

• Legal
• Administrative
• Customer Service & Support
• Transcription Supervisor
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives