Store Team Lead FT A

Résumé du poste

The Store Team Lead supports management in overseeing daily store operations, including inventory, loss prevention, and health and safety protocols. They are also responsible for training staff, driving sales performance, and ensuring a high-quality customer experience.

Détails du poste

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships. Our community and team is out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey. If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine! For more information, visit www. [http://www.ca.vessi.com/]ca.vessi.com. [http://ca.vessi.com/] Wage Range: $21-24 What You’ll Do: Store Operations * Support Store Manager and Assistant Store Manager in ensuring all store operations meet company expectations and operational excellence: opening and closing procedures, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety * Maintain a clean and organized store appearance (ex. cleaning and drying footwear, maintaining water installations and fixtures, etc.) * Other duties as required People Management * Deliver retail training to Sales Associates and ensure that all retail staff have proper understanding of product, SOPs, and best practices * Drive employee engagement, create a strong store culture, and ensure the team is recognized and motivated * Advise, guide, and coach the team on employee issues and escalate to Store Manager as necessary Performance * Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers * Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets * Monitor and manage store targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics * Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience What We’re Looking For: * 1+ years of retail management or customer service experience * Passion for delivering exceptional customer service * Excellent verbal and written communication skills * Great attention to detail * Strong decision-making and problem-solving skills * Exceptional interpersonal skills * Ability to adapt quickly in a fast-paced environment * Capable of lifting and carrying heavy objects * Ability to work flexible hours and holidays What You’ll Get: * Opportunity to help build an ever-evolving brand * Competitive wage * 40% Family & Friends Discount * Free Vessi product and 50% Employee Discount At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skill sets to apply.

Ce que vous ferez

The Store Team Lead supports management in overseeing daily store operations, including inventory, loss prevention, and health and safety protocols. They are also responsible for training staff, driving sales performance, and ensuring a high-quality customer experience.

Exigences

Candidates must have at least one year of retail management or customer service experience and possess strong communication and problem-solving skills. The role requires the ability to work flexible hours, including holidays, and the physical capability to lift and carry heavy objects.

Avantages

• 40% Family & Friends Discount • Free Vessi product • 50% Employee Discount

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail management
• Customer service
• Communication skills
• Attention to detail
• Decision-making
• Problem-solving
• Interpersonal skills
• Inventory management
• Loss prevention
• POS systems
• Team leadership
• Sales performance
• KPI monitoring
• Training
• Health & safety
• Retail Operations
• People Management
• Net Promoter Score
• Decision Making
• Customer Service
• Communication
• Conversion Marketing
• Employee Engagement
• Sales
• Innovation
• Interpersonal Communications
• Inventory Management
• Problem Solving
• Key Performance Indicators (KPIs)
• Loss Prevention
• Operational Excellence
• Retail Management
• Detail Oriented

Domaines d’emploi

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Store Team Leader
• Store Lead
• Shop Sales Assistants
• Retail Salespersons