Client Care Specialist - Brandon Hills Veterinary Clinic

Résumé du poste

The Client Care Specialist is responsible for building positive client relationships by providing exceptional customer service and managing front-desk operations. This includes greeting clients, scheduling appointments, screening calls, and performing various administrative office tasks.

Détails du poste

Welcome, we're thrilled you are considering joining the highly skilled team at Brandon Hills Veterinary Clinic Learn More Join our compassionate Veterinary Team at the Brandon Hills Veterinary Clinic located in Brandon, MB. We are a progressive, client-focused veterinary clinic dedicated to providing top-tier care for our patients and their families. Our team thrives on collaboration, compassion, and commitment to excellence in veterinary medicine. We are equipped with state-of-the-art facilities and a friendly, supportive atmosphere. Come join our AAHA Accredited practice where the level of patient care is what we would expect for our own pets. Brandon is a city with a small-town feel. It has all the amenities of a large city. There are several lakes within an hour's drive for summer and winter fun. Brandon is an hour south of Riding Mountain National Park and 45 minutes west of Spruce Woods Provincial Park. New Grads are always welcome. https://brandonhillsvetclinic.com/ About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Why Join The Amherst Team? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.

Ce que vous ferez

The Client Care Specialist is responsible for building positive client relationships by providing exceptional customer service and managing front-desk operations. This includes greeting clients, scheduling appointments, screening calls, and performing various administrative office tasks.

Exigences

The ideal candidate should possess strong interpersonal skills and a compassionate approach to client care. While specific educational requirements are not listed, the role is suitable for individuals with a professional demeanor and the ability to handle administrative duties effectively.

Avantages

• Medical insurance • Dental insurance • Life insurance • Flexible schedule • Vacation • Paid time off • Employee assistance program • Mental health support • Financial support • Nutritional support • Continuing education platform

Compétences indiquées

• Service à la clientèle · Souhaitée
• Appointment Scheduling · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• record keeping · Souhaitée
• Communication · Souhaitée
• client relations · Souhaitée
• Multitasking · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Client relations
• Communication
• Appointment scheduling
• Administrative tasks
• Data entry
• Telephone etiquette
• Record keeping
• Compassion
• Interpersonal skills
• Problem solving
• Multitasking
• Time Off Management
• Veterinary Medicine
• Mental Health
• Customer Service
• Employee Assistance Programs
• Learning Platforms
• Memos
• Mentorship
• Operations
• Sorting
• Setting Appointments

Domaines d’emploi

• Healthcare
• Customer Service & Support
• Administrative
• Veterinary Specialist
• Special Education Teacher
• Special Needs Teachers
• Special Education Teachers, All Other