Veterinary Receptionist

Veterinary Receptionist 5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. What to Expect As you join our mission, expect to be supported in your work and home life with: A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Salary: $22.00-$24.00 per hour dependent on skills and experience Schedule: Four 10 hour shifts per week, every other Saturday, one rotating late shift per week 9:30AM-8:30PM Responsibilities Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS) Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience Qualifications Minimum 1 year of experience as a veterinary receptionist is required Experience with veterinary practice management software; Avimark required Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing Proven customer service skills; ability to manage high-volume client relations with composure and accuracy Strong verbal and written communication skills, including active listening and conflict resolution Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients #CSR

The veterinary receptionist serves as the primary point of contact for clients, managing front desk operations, appointment scheduling, and medical record maintenance. They also facilitate communication between clients and the clinical team while ensuring a clean and welcoming environment.

Candidates must have at least one year of experience as a veterinary receptionist and proficiency with Avimark software. Strong communication skills and the ability to handle animals of varying temperaments are required.

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan • Professional development opportunities

• Service à la clientèleSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Veterinary reception
• Customer service
• Avimark
• Practice management software
• Medical records management
• Appointment scheduling
• Multi-line phone management
• Veterinary medical terminology
• Vaccination protocols
• Diagnostic procedures
• Payment processing
• Conflict resolution
• Active listening
• Data entry
• Animal handling
• Medical Record Management
• Composure
• Animal Handling
• Compassion
• Patient Flow
• Active Listening
• Management
• Medical Records
• Cleanliness
• Customer Service
• Hospital Information Systems
• Communication
• Conflict Resolution
• Data Entry
• Electronic Medical Record
• Invoicing
• Medical Prescription
• Medical Terminology
• Operations
• Payment Processing
• Practice Management Software
• Scheduling
• Setting Appointments

• Healthcare
• Customer Service & Support
• Administrative
• Veterinary Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Expérience minimale

1+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine