Rental Consultant - Mississauga

Résumé du poste

PRINCIPAL FOCUS: Under the direction of Rentals management, the Rentals Consultant is responsible for providing professional, knowledgeable and efficient advice and assistance to enable customers to rent the appropriate products on time via a positive customer experience. PRIMARY RESPONSIBILITIES: * Provision of best in class service to customers * Assess and analyze customer requests either in person, via emails or phone calls or when prepping equipment, to ensure that the best solution is provided for the customer’s needs. * When Prepping equipment: * Prep equipment orders quickly and on…

Détails du poste

PRINCIPAL FOCUS: Under the direction of Rentals management, the Rentals Consultant is responsible for providing professional, knowledgeable and efficient advice and assistance to enable customers to rent the appropriate products on time via a positive customer experience. PRIMARY RESPONSIBILITIES: * Provision of best in class service to customers * Assess and analyze customer requests either in person, via emails or phone calls or when prepping equipment, to ensure that the best solution is provided for the customer’s needs. * When Prepping equipment: * Prep equipment orders quickly and on a timely basis * Conduct tasks carefully and thoroughly * Test, double check and store accurately * Keep personally up to date on products through Visnet, seminars, web, magazines, discussions with colleagues, membership in associations etc. * Keep environment organized, clean and tidy Work on other various projects and tasks as assigned. When providing Front Counter service: * Create optimal rental opportunities through: * Offering attachments and other ‘up-selling’ as appropriate * Follow up on quotes * Follow up calls to previous customers When providing Client Communications service: * Make our phone and email customers feel cared about and cared for on an efficient and timely basis through: * Timely response to phone calls and emails * Thorough and timely resolution to customer requests and needs * Efficient completion and processing of orders * Investigation and resolution on outstanding orders. COMPETENCIES: * Excellent interpersonal skills to deal with all types of people in a positive fashion * Excellent communications skills both in terms of clear conversational skills and in terms of listening/hearing the customer, and providing clear information back to the customer. * Excellent command of the English language. Bilingual English/French would be an asset. * Detailed and accurate. * Ability to multi-task. * Comfortable working in a fast-paced environment. * Presents a professional image to match the Vistek brand. * Able to lift 40 lbs. QUALIFICATIONS AND EXPERIENCE: * Graduate of a recognized college or university photographic or video program * Minimum of one year working in an industry environment * Competent in Microsoft suite * Comfortable using computerized inventory or other ERP system * Previous retail experience considered a definite asset. Vistek proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all candidates for their interest, but please note that only those candidates selected for an interview will be contacted.

Ce que vous ferez

The Rental Consultant provides professional advice to customers to ensure they rent the appropriate products while managing equipment preparation and testing. They are also responsible for front counter service, including up-selling and managing client communications via phone and email.

Exigences

Candidates must be graduates of a recognized photographic or video program with at least one year of industry experience. Proficiency in Microsoft Office and experience with computerized inventory or ERP systems is required.

Compétences indiquées

• ERP systems · Souhaitée
• Microsoft · Souhaitée
• ERP · Souhaitée
• Client · Souhaitée
• management · Souhaitée
• Time · Souhaitée
• positive · Souhaitée
• Customer · Souhaitée
• email · Souhaitée
• Consultant · Souhaitée
• Communication bilingue · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Equipment Preparation
• Up-selling
• Interpersonal Skills
• Communication Skills
• Multi-tasking
• Inventory Management
• ERP Systems
• Microsoft Office Suite
• English Proficiency