OnBase Support Engineer
Offre en anglaisThe role focuses on L3 incident and problem management, including root cause analysis and permanent fixes for OnBase systems. It involves platform optimization, managing upgrades, and providing SME support for integrations and document workflows.
- Sur place
- Toronto, ON
- Publié 11 août 2026
- Postuler avant le 10 sept. 2026
- 1 poste
Résumé du poste
L3 Incident & Problem Management Resolve critical/complex incidents escalated from L2Lead root cause analysis (RCA) and permanent fixes Platform Engineering & Optimization Design and implement OnBase configurations| performance tuning| and improvements Handle upgrades| patching| and system enhancements Architecture & Integration Support Provide SME support for integrations (APIs| middleware| upstream systems) Define best practices for document workflows and automation Release & Change Governance Lead production releases| deployment strategies| and stabilization Ensure change compliance and risk mitigation Operational Leadership Guide L1/L2 teams| reduce incident backlog| improve MTTR Drive SLA adherence and continuous service improvement Outcome Focus Zero critical incidents / improved system resilience Faster resolution for complex issues Optimized OnBase performance and scalability Strong governance and release stability
Ce que vous ferez
The role focuses on L3 incident and problem management, including root cause analysis and permanent fixes for OnBase systems. It involves platform optimization, managing upgrades, and providing SME support for integrations and document workflows.
Exigences
The candidate must have senior-level expertise in OnBase configuration, performance tuning, and release governance. Experience in leading L1/L2 teams and driving SLA adherence is required.
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- OnBase
- Incident Management
- Problem Management
- Root Cause Analysis
- Platform Engineering
- Performance Tuning
- System Upgrades
- API Integration
- Middleware
- Document Workflow Automation
- Release Management
- Change Governance
- SLA Adherence
- MTTR Reduction
- System Scalability
Domaines d’emploi
- Technology
- Software
- Consulting
- Customer Service & Support
- Engineering
Renseignements supplémentaires
- Expérience minimale
- 5+ ans
- Postuler avant le
- 10 sept. 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte