Docusign Administrator

Résumé du poste

The role is responsible for the administration, configuration, and support of the DocuSign e-signature platform and its enterprise integrations. It involves designing automated workflows, managing API integrations, and partnering with stakeholders to deliver scalable technical solutions.

Détails du poste

Docusign Administrator 100% Remote Job Contract Position Summary This role requires hands-on technical depth in DocuSign administration, workflow design, and enterprise integrations, along with the ability to partner closely with business stakeholders, architecture teams, and vendors. Key Responsibilities Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution. Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows. Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows. Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration. Configure audit trail and reporting for compliance requirements. Support environment upgrades, patching, and troubleshooting of production issues. Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions. Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform. Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions. Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts. Design and deliver automation initiatives using RPA, Microsoft Power Automate, and Python to reduce manual effort and improve operational efficiency. Lead proactive support strategies to improve issue resolution timelines and reduce operational risk. Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery. Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign. Qualification: 8+ years of progressive IT experience, including enterprise application support and delivery. Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration. Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc. Working knowledge of ITIL service management practices (incident, problem, release management). Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus. Strong stakeholder management and cross-functional collaboration skills across global, multi-region teams. Experience contributing to or managing project budgets and vendor relationships. Core Competencies DocuSign platform administration & workflow design Enterprise API integrations (Malbek, Salesforce, Workday etc.) Technology strategy & application modernization Service operations & SLA governance Risk management & business continuity planning Stakeholder engagement & executive communication Critical thinking & decision-making Documentation & policy development

Ce que vous ferez

The role is responsible for the administration, configuration, and support of the DocuSign e-signature platform and its enterprise integrations. It involves designing automated workflows, managing API integrations, and partnering with stakeholders to deliver scalable technical solutions.

Exigences

Candidates need over 8 years of IT experience with deep expertise in DocuSign administration and custom API integrations with systems like Salesforce and Workday. Proficiency in workflow automation tools and ITIL service management practices is also required.

Compétences indiquées

• API REST · Souhaitée
• Python · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• DocuSign Administration
• Workflow Design
• API Integration
• Salesforce
• Workday
• Malbek
• REST APIs
• SSO Integration
• ITIL
• RPA
• Microsoft Power Automate
• Python
• Stakeholder Management
• SLA Governance
• Risk Management
• Application Lifecycle Management

Domaines d’emploi

• Technology
• Software
• Human Resources
• Consulting
• Management & Leadership